Support Board
Date/Time: Wed, 05 Mar 2025 04:09:20 +0000
Post From: DATA -AMP FUTURES Rithmic and EARn2trade
| [2022-01-03 23:11:48] |
| John - SC Support - Posts: 38380 |
|
Your Denali Exchange Data Feed is setup properly and we do not see any issues with this. We just want to point out that you only have the CME Non-Professional Top-Of-Book exchange active, so if you are trying to get data from another exchange (such as NYMEX, COMEX, or CBOT) then we would be trying to get that data from the trading service that you are connected to. If you are having a problem getting data for the CME exchange, then check to ensure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If this is the case and you are still having an issue with data from the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |