Support Board
Date/Time: Tue, 04 Mar 2025 21:37:39 +0000
I have paid for 1 months service of data and could not use it at all
View Count: 533
| [2021-12-31 00:04:03] |
| ElKimoBasha999 - Posts: 22 |
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I am really upset here, not sure what is happening, I paid for the whole months and not once was i able to use it, I did exactly what I did before which is show proof of my trading account and the clearing firm in the PDF with my name, but for some reason this time you guys are not approving it. Hesitating about trying again as this might happen again, sometimes I just wish there would be a hotline for paying customers where you can see that through text it is just not working, I do understand there is a heavy load of request but sometimes special cases for people who paid and an entire month gets wasted without using the service can be a situation where we can speak on the phone, it can probably be as short as 2 minutes and I am sure it would solve it. Anyways I am just lost and confused, but have a happy new years everybody nevertheless! |
| [2021-12-31 00:49:14] |
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You can fault the CME for this. 110% their fault. Not ours: Is Historical and Real-time Futures Data Included?: Do Not Complain! / Zero Tolerance Policy In this case talking on the phone would not solve it. We no longer accept statements as proof of a trading account. We have given you an additional month at no cost. To get a trading account to authorize the CME data, use this method here: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-31 00:50:18
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