Support Board
Date/Time: Tue, 04 Mar 2025 21:13:34 +0000
connection
View Count: 671
| [2021-12-30 15:41:44] |
| User752442 - Posts: 36 |
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i haven't been connected for a few hours CQG/AMP issue? |
| [2021-12-30 16:17:34] |
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We would not know. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-30 16:26:15] |
| User752442 - Posts: 36 |
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Software version: 2335 64-bit | 2021-12-30 17:24:02.022 Primary Thread ID: 14932 | 2021-12-30 17:24:02.022 Usage end date: 2022-06-11 | 2021-12-30 17:24:02.022 Enabled for: Advanced Features 2. | 2021-12-30 17:24:02.022 Enabled for: Sierra Chart Historical Data Service. | 2021-12-30 17:24:02.022 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-30 17:24:02.022 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-30 17:24:02.022 Enabled for exchange2: CME | 2021-12-30 17:24:02.022 Enabled for exchange2: EUREX EOBI | 2021-12-30 17:24:02.023 Enabled for exchange2: fairx_exchange.data | 2021-12-30 17:24:02.023 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-30 17:24:02.023 Current selected Data/Trading service: CQG WebAPI | 2021-12-30 17:24:02.023 Custom symbol settings values: disabled | 2021-12-30 17:24:02.023 Chart Update Interval: 250 | 2021-12-30 17:24:02.023 Intraday Data Storage Time Unit: 0 | 2021-12-30 17:24:02.023 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-12-30 17:24:02.023 2021-12-30 16:24:02 Local computer time in UTC | 2021-12-30 17:24:02.023 2021-12-30 17:24:02 Local computer time in SC Time Zone | 2021-12-30 17:24:02.023 2021-12-30 15:51:58 Server time in UTC | 2021-12-30 17:24:02.023 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-12-30 17:24:02.023 Program path: C:\SierraChart\ | 2021-12-30 17:24:02.023 Data Files path: D:\Sierrachart\Data\ | 2021-12-30 17:24:02.023 OS Version Number: 10.0 | 2021-12-30 17:24:02.023 Locale Setting: C | 2021-12-30 17:24:02.023 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-12-30 17:24:02.023 Allowed protected custom studies: | 2021-12-30 17:24:02.023 CQG WebAPI | Connecting to server api.cqg.com | 2021-12-30 17:24:55.420 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-12-30 17:24:55.420 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-12-30 17:24:55.420 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-12-30 17:24:55.420 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2021-12-30 17:24:55.420 CQG WebSocket socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-12-30 17:25:16.459 * CQG WebSocket socket (1) | CloseSocket call. | 2021-12-30 17:25:16.460 CQG WebSocket | WebSocket closed. | 2021-12-30 17:25:16.460 CQG WebAPI | WebSocket closed. | 2021-12-30 17:25:16.460 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-12-30 17:25:16.460 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-12-30 17:25:16.460 CQG WebSocket socket (1) | Closed. | 2021-12-30 17:25:16.460 CQG WebSocket socket (0) | CloseSocket call. | 2021-12-30 17:25:16.475 CQG WebAPI | Disconnected. | 2021-12-30 17:25:16.475 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-12-30 17:25:16.475 CQG WebAPI | Connecting to server api.cqg.com | 2021-12-30 17:25:18.474 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-12-30 17:25:18.474 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-12-30 17:25:18.475 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-12-30 17:25:18.475 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2021-12-30 17:25:18.475 File >> Disconnect selected. | 2021-12-30 17:25:24.532 CQG WebSocket socket (1) | CloseSocket call. | 2021-12-30 17:25:24.532 CQG WebSocket | WebSocket closed. | 2021-12-30 17:25:24.532 CQG WebAPI | WebSocket closed. | 2021-12-30 17:25:24.532 CQG WebAPI | Disconnected. | 2021-12-30 17:25:24.532 CQG WebSocket socket (1) | Closed. | 2021-12-30 17:25:24.532 |
| [2021-12-30 16:28:40] |
| User752442 - Posts: 36 |
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after chat with AMP = CQG connection is okay
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| [2021-12-30 16:51:20] |
| User752442 - Posts: 36 |
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price is updating on the right side now but Candles stopped drawing ... |
| [2021-12-30 17:08:04] |
| User752442 - Posts: 36 |
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after restart connection failed again "Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-12-30 18:07:44.615 |
| [2021-12-30 17:21:26] |
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You are experiencing a network connectivity issue or some issue on the CQG side with connectivity (Which would not be unusual in the case of CQG). We cannot control this. As an experiment, follow the instructions below and see if you have any connectivity issues. If not, this is a CQG issue. Let us know if you get connected following the below instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "Ok" And then translate the symbols in your Chartbooks and Sierra Chart: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-30 17:23:24
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| [2021-12-30 17:34:48] |
| User752442 - Posts: 36 |
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after win10 restart seems all to be okay now ... without experiment. but good to know what to do in the future if problems occur |
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