Support Board
Date/Time: Tue, 26 Nov 2024 06:30:15 +0000
Загрузка исторических данных.
View Count: 1199
| [2014-04-06 16:41:18] |
| 2garin - Posts: 184 |
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Здравствуйте. Не могу загрузить полностью историю. Тиковая история грузится только до 03.13.14. Date Time Of Last Edit: 2014-04-06 16:44:22
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| [2014-04-06 21:08:01] |
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There is a problem with the communication to the CTS historical data server. This might be caused by a firewall on your side or some other network connectivity problem. Refer to help topic 1.2 here: https://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 Once the connectivity problem is resolved re-download the data following the instructions here: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-08 00:21:31] |
| Auspicatum - Posts: 46 |
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This might be off to topic, but out of curiosity , I'd like to know....is this a Russian owned company? I know that tradestation was bought by a Japanese firm, and that MetaStock was Russian to begin with(so I've heard). I'm just curious, because it seems that most services either have ties or originated outside of the US. ? Also, some other software I bought for trading seems to be from Russian programmers.
Date Time Of Last Edit: 2014-04-08 00:24:24
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| [2014-04-09 03:51:45] |
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No. It is no different than a broker who employs various brokers who speak different languages.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-10 20:15:12] |
| 2garin - Posts: 184 |
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Hello. For what reason in the terminal tick data of 03.13.14 to this day are inaccessible? Removal of data and repeated loading doesn't solve a problem. Date Time Of Last Edit: 2014-04-10 20:17:05
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| [2014-04-11 04:57:44] |
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We have tested this, and we were able to get data for the ES for 2014-3-13. This indicates a communication problem to the server CTS FIX Historical Data: No heartbeat messages received from server. Sent Test Request message to server. | 2014-04-11 07:35:35 Socket closed. Windows error code 10053: For help with this, refer to help topic 1.2: https://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 We are not sure why this is happening in your case. Our recommendation when using CTS T4 from your Internet connection is to set Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 1 Second. This should work around the problem. Or use the Sierra Chart data feed: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-12 21:20:49
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| [2014-04-12 20:13:05] |
| 2garin - Posts: 184 |
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Hello. At Numbers Bars indicator addition in cells there are repetitions of values. This situation is shown when loading not qualitative historical data or the wrong settings of the indicator or the unreliable Internet? How to eliminate repetitions? |
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| [2014-04-12 21:27:40] |
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The reason why you see repeating numbers in the Numbers Bars is because you do not have a tick by tick data configuration: http://www.sierrachart.com/index.php?l=doc/doc_TickbyTickDataConfiguration.php From the Message Log, this indicates a communication problem to the historical data server: CTS FIX Historical Data: No heartbeat messages received from server. Sent Test Request message to server. | 2014-04-11 07:35:35
Socket closed. Windows error code 10053: For help with this, refer to help topic 1.2: https://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 In your case we recommend using the Sierra Chart Exchange Data feed: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php This will solve your data problems. We cannot solve CTS T4 problems. We are not the provider of that service. So you need to use a reliable data feed provided by Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-12 21:28:29
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