Support Board
Date/Time: Tue, 04 Mar 2025 17:59:33 +0000
SierraChart window disappears from the screen when I click Windows and Chartbooks
View Count: 484
| [2021-12-16 14:46:51] |
| User14953 - Posts: 243 |
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When I click Window > Windows and Chartbooks, the window that is displaying SierraChart disappears from the screen. Windows Task Manager shows SierraChart_64.exe as running with CPU 05, and Memory 828120. Clicking SierraChart_64.exe in the SierraChart folder to restart it does nothing. Clicking End Process in the Windows Task Manager, then clicking SierraChart_64.exe in the SierraChart folder will then start up SC. From this point, if the above process is repeated, it repeats with the same results. Reboot the computer and restart SierraChart and yet the same thing continues to happen. SierraChart version 2335. Have you seen this before? What can I do to resolve this? Thank You |
| [2021-12-16 17:21:59] |
| John - SC Support - Posts: 38368 |
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We are not able to reproduce what you are seeing. When this happens, are you not able to see the Sierra Chart program in the Windows Taskbar? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-17 01:44:39] |
| User14953 - Posts: 243 |
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Just now found it is a desktop mgr issue on my end. Solved. Not related to SierraChart. Not SC's problem. Thanks for response. Stick a fork in it gentlemen. It's done. |
| [2021-12-17 03:33:16] |
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Of course it is not a Sierra Chart problem. It is a Windows operating system issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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