Support Board
Date/Time: Tue, 04 Mar 2025 12:59:04 +0000
Unable to change Password and access Sierra Charts
View Count: 515
| [2021-12-08 15:38:02] |
| User820595 - Posts: 9 |
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I use Sierra Charts primarily on my desk top at home for trading. I was out of town wanting to check the markets and using my laptop which is my backup trading computer and I received pop-up notice 'Invalid Name or Password' I attempted to change the password on the Laptop unsuccessfully and have not able to login for two days. Now I am also not able to login on the desktop. Per the previous emails I received from Sierra Chart Support I have attempted numerous times to use the RETRIEVE LOST PASSWORD tab and the FORCE LOGIN option and still not able to access the charts. I am more than willing to pay for remote assistance so that someone can fix this glitch. Thank You |
| [2021-12-08 16:41:55] |
| John - SC Support - Posts: 38341 |
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This is very confusing given that you were able to login to the Sierra Chart website in order to post to this Support Board. The Account Name and Password you used to login here are the same as you would use for the software. So just replicate the Account Name and Password to the software and you should be fine. If you continue to have trouble, then let us know when would be a good time for us to contact you and ensure that your phone number is correct on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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