Support Board
Date/Time: Wed, 05 Mar 2025 04:25:09 +0000
Data drops daily
View Count: 659
| [2021-12-08 15:05:01] |
| User279510 - Posts: 17 |
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Good morning, I am having disconnect issues with my platform. I will commonly have a platform disconnect. These will often occur between 8:15 and 8:40 am, CST. When I am in a trade the platform and screen will take 30 seconds to reconnect. I use Sierra data and clear through Edgeclear/Phillips Capital, using the TT routing. I use TDS fiberoptic, 300mbps. The trading computer is hardwired to the router. Just had a service tech at the house and my account has not had a service drop in the past 3 months. I usually listen to classical music on youtube while trading. That music is streaming on the same computer and I do not experience any drop or pause in the music during these trading platform disconnects. I just downloaded the latest version of SC, which I had not updated in a month or so. Any suggestions? Duplicate email also sent to Edgeclear broker. Thanks. |
| [2021-12-08 15:22:00] |
| User279510 - Posts: 17 |
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Just spoke with broker, switching to the new CME direct routing from TT. He advises that should resolve the problem. Bart
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| [2021-12-08 15:31:40] |
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No that is not going to resolve the problem. You should not have any trouble from Wisconsin, to Chicago. There must be some other cause of the connectivity problem. Do let us know if changing to the direct service makes a difference but we would expect not. Although it might because we do have a third Internet service, for that direct order routing service. Make sure you are running the current version of Sierra Chart: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-12 05:23:35
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| [2021-12-10 15:57:48] |
| User279510 - Posts: 17 |
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I am running the latest version. Running the CME direct. Still having multiple drops. The cable company service tech advised that the problem may well be with the router I am using. It is a linksys home use router I got at a department store. He advised that the router's internal routing structure may not be up to the task when there is a spike in data and that that is causing the drops. Let me know if you think that is the issue. I am running a hard line from the router to the trading computer. |
| [2021-12-10 18:09:50] |
| John - SC Support - Posts: 38380 |
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It could be, we certainly do not know. You definitely have some connectivity issue of some sort.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-12 05:24:20] |
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We definitely think replacing the router with a new high-performance router is worthwhile. Check the specifications. Look at the packets per second performance. Also refer to: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Make sure you are using compression and you may want to increase, the Remote Buffer Delay Send Time in Milliseconds to 200 ms or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-12 05:28:36
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