Support Board
Date/Time: Wed, 05 Mar 2025 04:07:09 +0000
Post From: Data drops daily
| [2021-12-08 15:05:01] |
| User279510 - Posts: 17 |
|
Good morning, I am having disconnect issues with my platform. I will commonly have a platform disconnect. These will often occur between 8:15 and 8:40 am, CST. When I am in a trade the platform and screen will take 30 seconds to reconnect. I use Sierra data and clear through Edgeclear/Phillips Capital, using the TT routing. I use TDS fiberoptic, 300mbps. The trading computer is hardwired to the router. Just had a service tech at the house and my account has not had a service drop in the past 3 months. I usually listen to classical music on youtube while trading. That music is streaming on the same computer and I do not experience any drop or pause in the music during these trading platform disconnects. I just downloaded the latest version of SC, which I had not updated in a month or so. Any suggestions? Duplicate email also sent to Edgeclear broker. Thanks. |