Support Board
Date/Time: Thu, 10 Jul 2025 06:24:35 +0000
market depth requests not allowed on tradeing evaluator
View Count: 837
| [2021-12-03 13:19:47] |
| User181801 - Posts: 42 |
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Hello and thank you for your help. In the trading evaluator mode (real-time not delayed) I am getting the following error "symbol is unknown. Click for symbol information. Makret depth is not allowed. I have tried the fix: edit >> translate symbols to current setting but nothing changed. Could you provide me with the next steps I should do, please? Thank you, Panos |
 symbol unknown.PNG / V - Attached On 2021-12-03 13:18:23 UTC - Size: 4.22 KB - 165 views trading evaluator.PNG / V - Attached On 2021-12-03 13:18:32 UTC - Size: 11.47 KB - 181 views Attachment Deleted. |
| [2021-12-03 16:32:26] |
| John - SC Support - Posts: 40812 |
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What is the symbol for the chart for which you are getting this error?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-05 19:13:07] |
| User181801 - Posts: 42 |
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I happens with all the symbols I have up. MESZ21, MNQZ21, RTYZ21, CLF22, RBF22, 6EZ21, ZBH22, ZNH22
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| [2021-12-06 16:28:59] |
| John - SC Support - Posts: 40812 |
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You do not have any CME Group exchanges active on the Denali Exchange Data Feed. You can activate the exchange(s) you want for the CME Group from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 17:15:45] |
| User181801 - Posts: 42 |
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Thank you, I had missed this step. I am still having the same problem although I did activate the full CME with market depth package. I tried Edit >>> translate symbols to current service, but no change after restarting. |
| [2021-12-06 18:50:36] |
| John - SC Support - Posts: 40812 |
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Are you getting the same error message? If so, then what is the exact symbol as it is entered in Chart Settings >> Symbol? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 19:01:26] |
| User181801 - Posts: 42 |
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Yes, I am getting the same error message, only if I choose the real time trading evaluator. In the delayed trading evaluator I do not get the error. The error appears on all chart types and symbols, for example: ESZ21, NQZ21, CLF22, 6EZ21. DOM's, candlestick, tpo, etc. I tried Edit >> Translate symbols for current service and also tried restarting many times. Date Time Of Last Edit: 2021-12-06 19:18:12
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| [2021-12-06 19:28:40] |
| John - SC Support - Posts: 40812 |
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Do the following to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 19:36:51] |
| User181801 - Posts: 42 |
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Thank you again for your time. Software version: 2333 64-bit | 2021-12-06 19:33:52.114 Primary Thread ID: 10620 | 2021-12-06 19:33:52.114 Usage end date: 2022-01-10 | 2021-12-06 19:33:52.114 Enabled for: Advanced Features 2. | 2021-12-06 19:33:52.114 Enabled for: Sierra Chart Historical Data Service. | 2021-12-06 19:33:52.114 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-06 19:33:52.114 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-06 19:33:52.114 Enabled for exchange2: CME (Trading Account Required) | 2021-12-06 19:33:52.114 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-06 19:33:52.114 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-06 19:33:52.114 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-06 19:33:52.114 Enabled for exchange2: fairx_exchange.data | 2021-12-06 19:33:52.114 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-06 19:33:52.114 Current selected Data/Trading service: Trading Evaluator | 2021-12-06 19:33:52.114 Custom symbol settings values: enabled | 2021-12-06 19:33:52.114 Chart Update Interval: 250 | 2021-12-06 19:33:52.114 Intraday Data Storage Time Unit: 0 | 2021-12-06 19:33:52.114 Time Zone: +00:00:00 (UTC+00) | 2021-12-06 19:33:52.114 2021-12-06 19:33:52 Local computer time in UTC | 2021-12-06 19:33:52.114 2021-12-06 19:33:52 Local computer time in SC Time Zone | 2021-12-06 19:33:52.114 2021-12-06 18:35:11 Server time in UTC | 2021-12-06 19:33:52.114 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-12-06 19:33:52.114 Program path: C:\SierraChart\ | 2021-12-06 19:33:52.114 Data Files path: C:\SierraChart\Data\ | 2021-12-06 19:33:52.114 OS Version Number: 10.0 | 2021-12-06 19:33:52.114 Locale Setting: C | 2021-12-06 19:33:52.114 DLLs: UserContributedStudies_64.dll | 2021-12-06 19:33:52.114 Allowed protected custom studies: | 2021-12-06 19:33:52.114 ESZ21-CME 1 Min #1 | Reloading chart. | 2021-12-06 19:34:21.717 Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2021-12-06 19:34:31.198 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-12-06 19:34:31.198 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-06 19:34:31.198 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-12-06 19:34:31.198 Trading Evaluator | Network connection to server complete. | 2021-12-06 19:34:31.351 Trading Evaluator | Starting socket receive thread. | 2021-12-06 19:34:31.351 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2021-12-06 19:34:31.351 Trading Evaluator | Setting DTC encoding to Binary VLS | 2021-12-06 19:34:31.811 Trading Evaluator | Sending logon request message. | 2021-12-06 19:34:31.811 Trading Evaluator | Received logon response. | 2021-12-06 19:34:32.415 Trading Evaluator | Server Name: SC DTC Server. Build=40092. | 2021-12-06 19:34:32.415 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2021-12-06 19:34:32.415 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-12-06 19:34:32.415 Trading Evaluator | Trading is supported. | 2021-12-06 19:34:32.415 Trading Evaluator | Order cancel and replace is supported. | 2021-12-06 19:34:32.415 Trading Evaluator | OCO Orders supported. | 2021-12-06 19:34:32.415 Trading Evaluator | Bracket Orders supported. | 2021-12-06 19:34:32.415 Trading Evaluator | Connected to server complete. | 2021-12-06 19:34:32.415 Triggering next historical data download in queue. | 2021-12-06 19:34:32.416 Triggering next historical data download in queue. | 2021-12-06 19:34:32.416 Triggering next historical data download in queue. | 2021-12-06 19:34:32.416 Triggering next historical data download in queue. | 2021-12-06 19:34:32.416 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-12-06 19:34:32.417 No download requests in the queue to start downloads for. | 2021-12-06 19:34:32.417 No download requests in the queue to start downloads for. | 2021-12-06 19:34:32.417 No download requests in the queue to start downloads for. | 2021-12-06 19:34:32.417 No download requests in the queue to start downloads for. | 2021-12-06 19:34:32.417 Trading Evaluator | Starting real-time market data updates for: ESZ21-CME. ID: 1 | 2021-12-06 19:34:32.460 Trading Evaluator | Requesting security definition data for: ESZ21-CME. ID: 1 | 2021-12-06 19:34:32.460 No historical data client is currently set to download historical Intraday data for ESZ21-CME. | 2021-12-06 19:34:32.460 Real-time Intraday chart data file updates started for ESZ21-CME | 2021-12-06 19:34:32.460 Intraday chart data file opened for ESZ21-CME | 2021-12-06 19:34:32.460 Symbol Error - ESZ21-CME is unknown, unavailable, or improperly formatted. Market data requests not allowed | 2021-12-06 19:34:32.607 Trading Evaluator | Received security definition for symbol ESZ21-CME | 2021-12-06 19:34:32.630 DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-12-06 19:34:37.389 DTC Client socket (4) | Closed. | 2021-12-06 19:34:37.389 DTC Client socket (5) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-12-06 19:34:37.389 DTC Client socket (5) | Closed. | 2021-12-06 19:34:37.389 DTC Client socket (4) | Deleting network socket now after delay. | 2021-12-06 19:35:07.403 DTC Client socket (5) | Deleting network socket now after delay. | 2021-12-06 19:35:07.403 |
| [2021-12-06 22:47:21] |
| John - SC Support - Posts: 40812 |
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There are two problem occurring. 1. The symbols are incorrect. For the Trading Evaluator service, the symbol for the Z 2021 contract of the ES would be ESZ21. Make sure you have your chartbooks open and then select Edit >> Translate Symbols to Current Service. 2. You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-07 11:03:14] |
| User181801 - Posts: 42 |
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Thank you for explaining, I am waiting for funds to go into my AMP account an will do that. My symbols are now correct too. Have a good day. Your support is very good:) |
| [2021-12-07 17:24:50] |
| John - SC Support - Posts: 40812 |
|
Thank you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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