Support Board
Date/Time: Thu, 10 Jul 2025 04:06:44 +0000
Error Downloading Data Message
View Count: 531
| [2021-12-02 15:13:36] |
| User225698 - Posts: 3 |
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Not downloading any intraday data for symbol f.us.epz21. This message is coming up when I try to open my ES Mini charts. Please help as I have searched for a solution. Thank you
Date Time Of Last Edit: 2021-12-03 07:43:28
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| [2021-12-02 17:08:07] |
| John - SC Support - Posts: 40812 |
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Exactly what message are you getting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 19:24:53] |
| User225698 - Posts: 3 |
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The message is as follows: Download Failed Error downloading historical intraday data for F.US.EPZ21. Not downloading any intraday data for symbol F.US.EPZ21 |
 Screenshot_20211202-142018_Gallery.jpg / V - Attached On 2021-12-02 19:21:51 UTC - Size: 1.44 MB - 150 views |
| [2021-12-02 23:02:00] |
| John - SC Support - Posts: 40812 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 01:34:46] |
| User225698 - Posts: 3 |
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Software version: 2328 64-bit | 2021-12-02 20:29:52.812 Primary Thread ID: 13928 | 2021-12-02 20:29:52.812 Usage end date: 2021-12-24 | 2021-12-02 20:29:52.812 Enabled for: Advanced Features 2. | 2021-12-02 20:29:52.812 Enabled for: Sierra Chart Historical Data Service. | 2021-12-02 20:29:52.812 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-02 20:29:52.812 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-02 20:29:52.812 Enabled for exchange2: CME (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: fairx_exchange.data | 2021-12-02 20:29:52.812 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-02 20:29:52.812 Current selected Data/Trading service: CQG WebAPI | 2021-12-02 20:29:52.812 Custom symbol settings values: enabled | 2021-12-02 20:29:52.812 Chart Update Interval: 500 | 2021-12-02 20:29:52.812 Intraday Data Storage Time Unit: 0 | 2021-12-02 20:29:52.812 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-02 20:29:52.812 2021-12-03 01:29:52 Local computer time in UTC | 2021-12-02 20:29:52.812 2021-12-02 20:29:52 Local computer time in SC Time Zone | 2021-12-02 20:29:52.812 2021-12-03 01:28:41 Server time in UTC | 2021-12-02 20:29:52.812 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-02 20:29:52.812 Program path: F:\SierraChart\ | 2021-12-02 20:29:52.812 Data Files path: F:\SierraChart\Data\ | 2021-12-02 20:29:52.812 OS Version Number: 10.0 | 2021-12-02 20:29:52.813 Locale Setting: C | 2021-12-02 20:29:52.813 DLLs: UserContributedStudies_64.dll | 2021-12-02 20:29:52.813 Allowed protected custom studies: | 2021-12-02 20:29:52.813 Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.577 * Chart (F.US.EPZ21) | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.578 * F.US.EPZ21 5 Min #20 | Reloading chart. | 2021-12-02 20:30:51.580 Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.583 * F.US.EPZ21 5 Min #20 | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.584 * Date Time Of Last Edit: 2021-12-03 07:44:04
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| [2021-12-03 07:45:18] |
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There are large number of messages like these: Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:59.247 *
This is the issue. There is an issue with the storage drive. Or the files.Chart (F.US.EPZ21) | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:59.249 * First thing to do is to delete the Intraday data files following these instructions: Chart Data and Chart Data Files: Deleting a Chart Data File If that is not help, then run an Internet search for a solution to this: . Windows error code 1392: The file or directory is corrupted and unreadable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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