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Date/Time: Thu, 10 Jul 2025 04:06:44 +0000



Error Downloading Data Message

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[2021-12-02 15:13:36]
User225698 - Posts: 3
Not downloading any intraday data for symbol f.us.epz21. This message is coming up when I try to open my ES Mini charts. Please help as I have searched for a solution. Thank you
Date Time Of Last Edit: 2021-12-03 07:43:28
[2021-12-02 17:08:07]
John - SC Support - Posts: 40812
Exactly what message are you getting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-02 19:24:53]
User225698 - Posts: 3
The message is as follows: Download Failed
Error downloading historical intraday data for F.US.EPZ21. Not downloading any intraday data for symbol F.US.EPZ21
imageScreenshot_20211202-142018_Gallery.jpg / V - Attached On 2021-12-02 19:21:51 UTC - Size: 1.44 MB - 150 views
[2021-12-02 23:02:00]
John - SC Support - Posts: 40812
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-03 01:34:46]
User225698 - Posts: 3
Software version: 2328 64-bit | 2021-12-02 20:29:52.812
Primary Thread ID: 13928 | 2021-12-02 20:29:52.812
Usage end date: 2021-12-24 | 2021-12-02 20:29:52.812
Enabled for: Advanced Features 2. | 2021-12-02 20:29:52.812
Enabled for: Sierra Chart Historical Data Service. | 2021-12-02 20:29:52.812
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-02 20:29:52.812
Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-02 20:29:52.812
Enabled for exchange2: CME (Trading Account Required) | 2021-12-02 20:29:52.812
Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-02 20:29:52.812
Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-02 20:29:52.812
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-02 20:29:52.812
Enabled for exchange2: fairx_exchange.data | 2021-12-02 20:29:52.812
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-02 20:29:52.812
Current selected Data/Trading service: CQG WebAPI | 2021-12-02 20:29:52.812
Custom symbol settings values: enabled | 2021-12-02 20:29:52.812
Chart Update Interval: 500 | 2021-12-02 20:29:52.812
Intraday Data Storage Time Unit: 0 | 2021-12-02 20:29:52.812
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-02 20:29:52.812
2021-12-03 01:29:52 Local computer time in UTC | 2021-12-02 20:29:52.812
2021-12-02 20:29:52 Local computer time in SC Time Zone | 2021-12-02 20:29:52.812
2021-12-03 01:28:41 Server time in UTC | 2021-12-02 20:29:52.812
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-02 20:29:52.812
Program path: F:\SierraChart\ | 2021-12-02 20:29:52.812
Data Files path: F:\SierraChart\Data\ | 2021-12-02 20:29:52.812
OS Version Number: 10.0 | 2021-12-02 20:29:52.813
Locale Setting: C | 2021-12-02 20:29:52.813
DLLs: UserContributedStudies_64.dll | 2021-12-02 20:29:52.813
Allowed protected custom studies: | 2021-12-02 20:29:52.813

Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.577 *
Chart (F.US.EPZ21) | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.578 *
F.US.EPZ21 5 Min #20 | Reloading chart. | 2021-12-02 20:30:51.580
Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.583 *
F.US.EPZ21 5 Min #20 | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.584 *
Date Time Of Last Edit: 2021-12-03 07:44:04
[2021-12-03 07:45:18]
Sierra Chart Engineering - Posts: 104368
There are large number of messages like these:
Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:59.247 *
Chart (F.US.EPZ21) | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:59.249 *
This is the issue. There is an issue with the storage drive. Or the files.

First thing to do is to delete the Intraday data files following these instructions:
Chart Data and Chart Data Files: Deleting a Chart Data File

If that is not help, then run an Internet search for a solution to this:
. Windows error code 1392: The file or directory is corrupted and unreadable.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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