Support Board
Date/Time: Tue, 04 Mar 2025 10:18:41 +0000
Error Downloading Data Message
View Count: 480
| [2021-12-02 15:13:36] |
| User225698 - Posts: 3 |
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Not downloading any intraday data for symbol f.us.epz21. This message is coming up when I try to open my ES Mini charts. Please help as I have searched for a solution. Thank you
Date Time Of Last Edit: 2021-12-03 07:43:28
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| [2021-12-02 17:08:07] |
| John - SC Support - Posts: 38341 |
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Exactly what message are you getting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 19:24:53] |
| User225698 - Posts: 3 |
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The message is as follows: Download Failed Error downloading historical intraday data for F.US.EPZ21. Not downloading any intraday data for symbol F.US.EPZ21 |
 Screenshot_20211202-142018_Gallery.jpg / V - Attached On 2021-12-02 19:21:51 UTC - Size: 1.44 MB - 137 views |
| [2021-12-02 23:02:00] |
| John - SC Support - Posts: 38341 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 01:34:46] |
| User225698 - Posts: 3 |
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Software version: 2328 64-bit | 2021-12-02 20:29:52.812 Primary Thread ID: 13928 | 2021-12-02 20:29:52.812 Usage end date: 2021-12-24 | 2021-12-02 20:29:52.812 Enabled for: Advanced Features 2. | 2021-12-02 20:29:52.812 Enabled for: Sierra Chart Historical Data Service. | 2021-12-02 20:29:52.812 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-02 20:29:52.812 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-02 20:29:52.812 Enabled for exchange2: CME (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-02 20:29:52.812 Enabled for exchange2: fairx_exchange.data | 2021-12-02 20:29:52.812 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-02 20:29:52.812 Current selected Data/Trading service: CQG WebAPI | 2021-12-02 20:29:52.812 Custom symbol settings values: enabled | 2021-12-02 20:29:52.812 Chart Update Interval: 500 | 2021-12-02 20:29:52.812 Intraday Data Storage Time Unit: 0 | 2021-12-02 20:29:52.812 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-12-02 20:29:52.812 2021-12-03 01:29:52 Local computer time in UTC | 2021-12-02 20:29:52.812 2021-12-02 20:29:52 Local computer time in SC Time Zone | 2021-12-02 20:29:52.812 2021-12-03 01:28:41 Server time in UTC | 2021-12-02 20:29:52.812 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-02 20:29:52.812 Program path: F:\SierraChart\ | 2021-12-02 20:29:52.812 Data Files path: F:\SierraChart\Data\ | 2021-12-02 20:29:52.812 OS Version Number: 10.0 | 2021-12-02 20:29:52.813 Locale Setting: C | 2021-12-02 20:29:52.813 DLLs: UserContributedStudies_64.dll | 2021-12-02 20:29:52.813 Allowed protected custom studies: | 2021-12-02 20:29:52.813 Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.577 * Chart (F.US.EPZ21) | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.578 * F.US.EPZ21 5 Min #20 | Reloading chart. | 2021-12-02 20:30:51.580 Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.583 * F.US.EPZ21 5 Min #20 | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:51.584 * Date Time Of Last Edit: 2021-12-03 07:44:04
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| [2021-12-03 07:45:18] |
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There are large number of messages like these: Error creating Intraday data file: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:59.247 *
This is the issue. There is an issue with the storage drive. Or the files.Chart (F.US.EPZ21) | Failed to get dates from Intraday data file. Failed to open the file F:\SierraChart\Data\F.US.EPZ21.scid for reading. Windows error code 1392: The file or directory is corrupted and unreadable. File: F:\SierraChart\Data\F.US.EPZ21.scid | 2021-12-02 20:30:59.249 * First thing to do is to delete the Intraday data files following these instructions: Chart Data and Chart Data Files: Deleting a Chart Data File If that is not help, then run an Internet search for a solution to this: . Windows error code 1392: The file or directory is corrupted and unreadable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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