Support Board
Date/Time: Tue, 04 Mar 2025 09:40:02 +0000
Order entry does not work
View Count: 430
| [2021-12-01 15:05:43] |
| timokrates - Posts: 28 |
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Hi, I can not enter orders. On the sim it works fine, but if I switch to my AMP live account they simply do not show up when I click on the DOM. Funds are sufficent and I spoke with AMP. Margin or rejected orders are not the problem. I did not trade for some time and renewed service and Denali feed, has something to be (re-)activated? |
| [2021-12-01 15:23:26] |
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they simply do not show up when I click on the DOM. So you submit an order through the Trading DOM and then you do not see it there immediately afterwards?This would mean there must be a rejection and that would be in the Trade >> Trade Service Log. Or there was an order fill immediately. So you need to check the Trade Activity Log to see what the issue is: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 15:47:11] |
| timokrates - Posts: 28 |
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Just nothing happens after the click. But in the account panel I saw that the trading account (AMP / 118200) is not associated. Date Time Of Last Edit: 2021-12-01 15:47:50
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| [2021-12-01 16:36:08] |
| John - SC Support - Posts: 38341 |
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After you try to place the trade, go to Trade >> Trade Service Log and copy the information in that log and paste it into this thread for us to see what it states.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 16:45:05] |
| timokrates - Posts: 28 |
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So sorry, I switched to sim on the trade window but did not switch trade simulation mode off. Sorry, did not use Sierra for a longer time. |
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