Support Board
Date/Time: Tue, 04 Mar 2025 21:31:21 +0000
CME Direct Routing Web Trading Panel - Trade Account Data does not exist
View Count: 1038
| [2021-11-24 15:21:43] |
| User75002 - Posts: 117 |
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Hello, I just had (about 1 hour ago) Stage5/Advantage switch me from the TT Routing to the SC Direct CME Routing. I was able to get connected without any issues. I then placed a limit order on the platform and confirmed it showed up on the web trading panel; however, when I try to cancel the order from the web trading panel, I receive the notification "Info Text: Trade Account Data does not exist". I have tried this with the MES and M2K. The broker confirmed they saw MES trade on their end so the trade was submitted. The M2K was placed after they confirmed the MES. MES: Date Time: Wed Nov 24 2021 09:36:17 GMT-0500 (Eastern Standard Time) OrderID: 6246.21562 Symbol: Order Status: Unspecified Info Text: Trade Account Data does not exist M2K: Date Time: Wed Nov 24 2021 10:04:28 GMT-0500 (Eastern Standard Time) OrderID: 6258.88062 Symbol: Order Status: Unspecified Info Text: Trade Account Data does not exist Thanks! |
| [2021-11-26 18:49:45] |
| Sierra_Chart Engineering - Posts: 18654 |
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There is a different link for the web-based trading panel for the new service. It is: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2&Service=sc_futures_direct.dtc.trading&ClearingFirm=Advantage-Stage+5 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-26 18:49:45] |
| Sierra_Chart Engineering - Posts: 18654 |
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There is a different link for the web-based trading panel for the new service. It is: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry_v2&Service=sc_futures_direct.dtc.trading&ClearingFirm=Advantage-Stage+5. Let us know if you have any issue with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-26 21:37:11
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| [2021-11-29 01:12:56] |
| User75002 - Posts: 117 |
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Hello, I just tried to cancel an a pending order from the new web panel and received the same message. Last Order Update Message Date Time: Sun Nov 28 2021 20:11:13 GMT-0500 (Eastern Standard Time) OrderID: 6294.76062 Symbol: Order Status: Unspecified Info Text: Trade Account Data does not exist |
| [2021-11-29 05:14:27] |
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We will examine this issue in the morning and see what the cause is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-30 08:46:20] |
| Sierra_Chart Engineering - Posts: 18654 |
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We have identified the reason for these issues and they will be resolved today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 12:44:40] |
| User75002 - Posts: 117 |
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I updated to 2332 and I can now cancel my orders through the web panel. I noticed another thing though...when I create a limit order with stop and target offsets through the web panel, the pending child orders do not show up on Sierra. They show up on the web panel, but not in Sierra. I'm not sure if this is by design, but wanted to mention it.
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| [2021-12-02 14:37:49] |
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We will check on this. You absolutely should be seeing the orders in Sierra Chart that you see on the web trading panel.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-02 14:37:59
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| [2021-12-20 12:56:54] |
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We are unable to reproduce this: I noticed another thing though...when I create a limit order with stop and target offsets through the web panel, the pending child orders do not show up on Sierra.
The orders definitely show up in Sierra Chart. If you see them in the web trading panel, you will definitely see them in Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-20 12:57:16
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| [2021-12-20 13:16:57] |
| User75002 - Posts: 117 |
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I just tried again using version 2335 and still see the issue. Here is the link to the screenshot of the order on Sierra and I have also attached the screenshot from the web panel. https://www.sierrachart.com/image.php?Image=164000584168.png Is there a setting I am missing on Sierra? If I place the order from Sierra, I see the parent and pending child orders in both places. Thanks, |
Private File |
| [2021-12-20 13:30:19] |
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It is obvious what the problem is. The child order prices are wrong. How are you entering those. They are entered as offsets from the parent order price. Use positive offsets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-20 13:41:01] |
| User75002 - Posts: 117 |
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Ok. I see now. I used 0.7200 for price 1 limit. I then used 200 for stop offset and 400 for target offset, thinking the values are in ticks (1 = 1 tick, 100 = 100 ticks). Should I be entering the ticks using decimals to match price? For 200 ticks, it would be 0.0200? EDIT: I just tested using the values of 0.0200 and 0.0100 and now see the orders. Thank you! Date Time Of Last Edit: 2021-12-20 13:43:04
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| [2021-12-23 16:29:04] |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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