Support Board
Date/Time: Mon, 03 Mar 2025 18:07:02 +0000
Service package
View Count: 400
| [2021-11-04 15:32:20] |
| User243784 - Posts: 1 |
|
A few days ago i have updated a service package 10 with a payments and today when i try to open my sierra to trade but looks like exchange data feed has been stopped. Can you you please take a look into my account and let me know what its has to done. Thanks, |
| [2021-11-04 15:38:11] |
| John - SC Support - Posts: 38329 |
|
Everything on your account looks good. We see the following exchange active: - CME non-professional top-of-book Since you just have the CME exchange active, then if you are trying to get data for a symbol that trades on a different exchange, then that would be why you are not getting that data. If you are not getting data for a symbol that does trade on the CME exchange, then go through the following instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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