Support Board
Date/Time: Mon, 03 Mar 2025 18:18:45 +0000
Post From: Service package
| [2021-11-04 15:38:11] |
| John - SC Support - Posts: 38333 |
|
Everything on your account looks good. We see the following exchange active: - CME non-professional top-of-book Since you just have the CME exchange active, then if you are trying to get data for a symbol that trades on a different exchange, then that would be why you are not getting that data. If you are not getting data for a symbol that does trade on the CME exchange, then go through the following instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |