Support Board
Date/Time: Mon, 03 Mar 2025 17:30:58 +0000
tiempo real
View Count: 737
| [2021-10-27 19:14:59] |
| User474378 - Posts: 9 |
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ya pase un mes de entrenamiento en delayed 10 minutos ya pague otra vez y mande solicitud para que me quitaran de profecional el jueves pasado y ala fecha no me han cambiado de profecional a NON PROFECIONAL por favor hagan el cambio estoy esperando y mi tiempo esta corriendo .....queotra forma hay para comunicarce con ustedes por q estan incomunicados ......creo que deberia ser como un simple chat....tienen mucho tecnologia como que su forma de comunicarce sea tan austera ...por favor hagan el cambio a non profecional y en tiempo real ya tengo mes y medio y no solocionan mi servio yo he pagado ......de que otra forma me comunico con uds .....o si me pueden configurar a contro remoto....please |
| [2021-10-27 23:31:38] |
| John - SC Support - Posts: 38321 |
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When you signed your CME Group Exchange Agreements, you entered the option "No" to the question "Certified as Non-Professional", which means that you stated that you are a professional. We need for you to redo your Exchange Agreements for the CME Group and be sure you enter "Yes" to the question "Certified as Non-Professional". Also, make sure you enter your broker and account information in the Uniform Subscriber Agreement as you did previously. We need for the documents to both be redone and they need to be complete. You can access the exchange agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Once you have filled these out again, let us know that this is done by stating that it is done in this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-28 20:14:22] |
| User474378 - Posts: 9 |
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GRACIAS .......ya estoy como nonprofecional ......muchas gracias......ahora necesito estar en tiempo real y observe un problema peligroso....yo entre a trading en 459825.....y me marco que entre en 4500.00 90 puntos perdidos al entrar ....nunca habia visto eso....por favor me ayudas .....otra vez muchas gracias |
| [2021-10-29 00:13:11] |
| John - SC Support - Posts: 38321 |
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From Google Translate: THANKS ....... I'm already nonprofecional ...... thank you very much ...... now I need to be in real time
and observe a dangerous problem .... I entered trading at 459825 ..... and set myself to enter 4500.00 90 points lost upon entering .... I had never seen that .... please help me ..... again thank you very much As we noted above, you need to redo the exchange agreements since you had improperly filled them out previously. You are still not getting the Real-Time data - which may be why your trade was not done properly. Please let us know when you have the exchange agreements redone and we will then direct you from there on how to finish up and get the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 17:32:57] |
| User474378 - Posts: 9 |
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THe agreements have been signed and I have talked with my broker at Edge Clear and he says all my agreements are correct. Can you please check my account and let know if there is anything else please. Thank you |
| [2021-10-29 18:13:41] |
| John - SC Support - Posts: 38321 |
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You need to sign the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements These are our agreements for the Denali Exchange Data Feed. Edge Clear does not know anything about these. Please fill these out again and ensure that you claim yourself as a Non-Professional. Let us know when you have completed the agreements. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 19:16:16] |
| User474378 - Posts: 9 |
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Yes, I just signed my agreements, Could you make sure that all my agreements have been up to date, so I can get off delayed data. Thanks |
| [2021-10-31 15:45:28] |
| John - SC Support - Posts: 38321 |
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Your agreements have been processed and you are now classified as a Non-Professional in our system. You can now finish the setup for the Denali Exchange Data Feed by following the rest of the Setup Instructions starting at the following link: Denali Exchange Data Feed: Activate the Exchanges: The CME Group (Denali Exchange Data Feed Setup Instructions) If you are wanting data for EUREX or CFE, then the instructions for those exchanges are on the same page as the above, just scroll to the top of the page and select the link for the setup instructions you want to follow. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-01 17:05:58] |
| User474378 - Posts: 9 |
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ok gracias ....¿pero ya checaron mi cuenta que tenga todo lo necesario para poder estar en tiempo real?
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| [2021-11-01 17:18:56] |
| John - SC Support - Posts: 38321 |
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From Google Translate: ok thanks .... but have you already checked my account that it has everything necessary to be able to be in real time?
You do need to connect to your trading account, as the time on this has expired (meaning you have not connected in the last 30 days). Refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Once you have that done, then you can activate the exchanges you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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