Support Board
Date/Time: Sat, 01 Mar 2025 19:29:12 +0000
I am not able to download Sierra
View Count: 460
| [2021-10-11 15:26:14] |
| User999005 - Posts: 2 |
|
I sent you an email in addition to this. Iam a Junior trader who will like to test out the Sierra chart platform. I am currently using a Mac Air (2015 model) and I am currently using a Windows parallel software which mirrors the windows application however I am still struggling to download Sierra. I have been to the website, clicked the download button but every time I attempt to install the software, I receive the error message (attached). ... Could you please advise on a work around this as I am on a training course which requires the use of Sierra. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55761 |
| [2021-10-11 16:00:28] |
| John - SC Support - Posts: 38292 |
|
We are not familiar with Parallels, so we can not say for sure where the issue is. But, we notice that the Installation Path on the Installer just says SierraChart. On a typical Windows system, this would be the full path to the directory for installation, like "C:\SierraChart". We wonder if this is the problem? Note that we have set this thread to "User Discussion", as we have other users that use a Mac with Parallels and hopefully one of them can help further. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-11 16:52:15] |
| User999005 - Posts: 2 |
|
Hi team, Yes this was the default file path on the Mac. I have changed it to C:SierraChart which seems to have sorted out the issue! thanks so much. Have a nice day. |
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