Support Board
Date/Time: Sat, 01 Mar 2025 17:03:02 +0000
Questions
View Count: 459
| [2021-10-07 16:47:35] |
| wreck - Posts: 9 |
|
Hi, I activated plan 11 and opted into CME for non-professional w/ market depth last night. At the time I did not realize that tradovate could not be used as the broker/order routing service. Now I am unable to authenticate my live trading account since I cannot login to tradovate via sierra charts. I realize this was my mistake, and I'm not asking for a refund or anything. I will simply not add funds to my account next month - and let the subscription expire. I just want to make sure I don't end up getting any extra (pro) fee's since my trading account cannot be verified. Please advise if I need to do anything extra at this point to keep from being charged extra fees? Thanks! |
| [2021-10-07 17:20:08] |
| John - SC Support - Posts: 38292 |
|
There is nothing else you need to do. You will not be charged the Professional rates, that is not how we do it. If you are going to continue to use Sierra Chart, then we recommend changing to a different package, which will give you the "refund" of the package cost difference by extending your Usage Time. Since you were on package 11, you would want to change to Package 5. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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