Support Board
Date/Time: Sat, 01 Mar 2025 14:14:04 +0000
Sierra Chart not starting after Windows update
View Count: 440
| [2021-10-04 12:45:15] |
| User602946 - Posts: 8 |
|
I've had an issue that came up before. After a Windows update, when I try to open Sierra Chart, the loading icon will come on for a second and then stops. The program won't load. Last time this happened, I simply rolled back the update. However this is now a recurring issue as new Windows updates come all the time (a new one last night) and the issue is now again here. What is causing the issue and how do I resolve? Date Time Of Last Edit: 2021-10-04 12:54:14
|
| [2021-10-04 13:09:46] |
| User602946 - Posts: 8 |
|
After following some steps to disable my startup items I was able to get Sierra Chart up and running again. Is there some way to diagnose which program is interfering with the startup? Are there usual suspects (anti-virus?) and is there a way to whitelist Sierra Chart?
Date Time Of Last Edit: 2021-10-04 13:10:10
|
| [2021-10-04 14:09:49] |
| John - SC Support - Posts: 38292 |
|
Anti-Virus software sometimes comes up as an issue for starting Sierra Chart. You have to look through the particular software you have for how to white-list an item, but you should be able to do it. The file that you want to white-list is called SierraChart_64.exe (you may not see the .exe depending on your folder settings) and is located in the main Sierra Chart folder (typically this is C:\SierraChart). Sometimes anti-virus can also remove the file SierraChartStudies_64.dll (located in the same folder as SierraChart_64.exe) and UserContributedStudies_64.dll (located in the Data folder under the main Sierra Chart folder), so you should add these as well if you are making the update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: