Support Board
Date/Time: Sat, 01 Mar 2025 16:03:23 +0000
Denali Data Delay
View Count: 501
| [2021-10-01 19:04:42] |
| User986567 - Posts: 18 |
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Hello, I activated my Denali today, but I only get delayed data, why? best, rené |
| [2021-10-01 22:05:30] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-05 17:31:38] |
| User986567 - Posts: 18 |
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I have now opened an account with AMP. How can I connect this to my Sierra Chart? I only activated routing because I get the data feed via Denali. That means I am connecting "SC Dats - All Services" in the Sierra Chart correctly? Then how do I connect AMP? And I still have a delay. Date Time Of Last Edit: 2021-10-05 17:39:21
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 Datenfeed sierra chart.JPG / V - Attached On 2021-10-05 17:31:22 UTC - Size: 71.23 KB - 140 views  log.txt - Attached On 2021-10-05 17:37:03 UTC - Size: 55.25 KB - 273 views |
| [2021-10-05 18:14:05] |
| John - SC Support - Posts: 38292 |
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First, the issue with your data is because you have a mix of symbols in use. Open your chartbooks and select Edit >> Translate Symbols to Current Service. This will update all the symbols to use what is appropriate for the Service you have selected at that time. Second, in order to get connected to your account at AMP, follow these instructions: CQG Trading Platform Service: Setup Instructions If you are not going to stay connected to that account at all times, then follow these instructions as well: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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