Support Board
Date/Time: Sat, 01 Mar 2025 11:23:07 +0000
Can't connect Sierra to transact
View Count: 610
| [2021-09-24 20:11:06] |
| User202129 - Posts: 7 |
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I am unable to receive live data through the TransAct WS API, I am correctly "opted-in" to Sierra Chart, I can confirm this on the TransAct website. I am using the Denali Data Feed now, but I really want to be able to receive real-time CME Group Data through TransAct on October 1st. When I login to the TransAct Dashboard I see live data there. Can you help me get my live data through TransAct so I don't pay 2 exchange fees?
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| [2021-09-26 15:59:17] |
| John - SC Support - Posts: 38292 |
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First, in order to test that you are getting the data from TransAct and not from Sierra Chart (at least until October 1) you will need to change the Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to No. Then once you close that window, you will need to select File >> Disconnect followed by File >> Connect to Data Feed. After the above, you will be setup to get your data from the setting for Global Settings >> Data/Trade Service Settings >> Current Selected Service. If you are properly setup to get the data from TransAct then you should be getting it after make the above changes. The most common error related to getting connected to TransAct is the following: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-27 09:29:54] |
| User202129 - Posts: 7 |
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I am sorry. Still, it doesn't work |
| [2021-09-27 14:29:27] |
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What does not work? If you have any issues with market data on October 1 or after let us know at that time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-27 19:44:48] |
| User202129 - Posts: 7 |
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It doesnt work now meaning - After I did what you mentioned earlier. Why should I wait until oct 1? It doesnt work now, what will be the difference in oct 1? |
| [2021-09-29 14:58:32] |
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We are only willing to help you with market data from Sierra Chart. We cannot help you with market data from Transact. To get the market data from the Denali Exchange Data Feed when using Transact follow the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services We cannot help with Transact data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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