Support Board
Date/Time: Sat, 01 Mar 2025 05:23:44 +0000
unable to connect to trading service
View Count: 378
| [2021-09-10 17:07:43] |
| MMX - Posts: 119 |
|
For weeks I haven't been able to connect to CTS for the purpose of confirming that I do have a live trading account, consequently, all I get is delayed data. I have Service Package 10 and have applied the the exact steps described in documentation for confirming one's trading account, many times. Here's the error message in the message log: CTS FIX:…… 52=20210909-10:50:38.61858=User does not have permission to access this application10=026 | 2021-09-09 05:50:38.172 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-09-09 05:50:38.172 * I contacted my AGN broker yesterday about this and he forwarded it to Phillip Capital. This morning Phillip Capital responded back to my broker with this comment: "He has access now. Please have him try again". I still can't connect to CTS, what do you think the problem is? |
| [2021-09-10 17:13:28] |
| John - SC Support - Posts: 38292 |
|
Are you getting the same messages or is it something else? If you are getting the same messages, then those are from CTS and are stating that you are not setup properly to have Sierra Chart access your CTS account. We are not able to help with this. It is something you will need to work out with your broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 17:56:28] |
| MMX - Posts: 119 |
|
Yes, it certainly seems to be the same message, the message log is copied below. As stated above, I have worked it out with Phillip Capital, as of this morning they're telling me that I have access now, this tells me that they made a change and that the change they made would give me access. The email to my broker yesterday included an elaborate description of what the problem was and the 2 lines from the error message was included as well, and that was forwarded to Phillip Capital. With that information, Phillip Capital knew exactly what the problem was and then took action to correct it. I have no idea what more they could do, do you? Maybe my Sierra Chart is just doing what I told it to do, by that I mean maybe I've got a box somewhere that should be checked and it's not checked, or something somewhere is enabled when it should be disabled. I need some help here, I really need to get this worked out. CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2021-09-10 12:19:23.858 CTS T4 FIX | Firm: Phillip | 2021-09-10 12:19:23.858 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2021-09-10 12:19:23.953 CTS FIX socket (1) | New receive buffer size: 5242880 | 2021-09-10 12:19:23.953 CTS FIX socket (1) | Connecting to IP: 74.201.6.106. | 2021-09-10 12:19:23.953 CTS FIX: Connected to FIX server. | 2021-09-10 12:19:24.003 CTS FIX: Sending the Logon message. LocalCompID=SierraChart. | 2021-09-10 12:19:24.210 CTS FIX: (Recv) >> 8=FIX.4.29=13035=534=149=Phillip56=SierraChart50=T4FIX52=20210910-17:19:24.50158=User does not have permission to access this application10=016 | 2021-09-10 12:19:24.374 CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-09-10 12:19:24.374 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-09-10 12:19:24.374 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2021-09-10 12:19:24.374 CTS FIX: (Send) << 8=FIX.4.29=8935=549=SierraChart56=Phillip34=252=20210910-17:19:24.37558=Received Logout message.10=176 | 2021-09-10 12:19:24.374 CTS FIX socket (1) | CloseSocket call. | 2021-09-10 12:19:24.374 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-09-10 12:19:24.374 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-10 12:19:24.374 CTS FIX socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-09-10 12:19:24.375 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2021-09-10 12:19:24.375 CTS T4 FIX | Disconnected. | 2021-09-10 12:19:24.381 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-09-10 12:19:24.381 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2021-09-10 12:19:24.422 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-09-10 12:19:24.422 CTS FIX socket (1) | Closed. | 2021-09-10 12:19:24.422 File >> Disconnect selected. | 2021-09-10 12:19:25.511 CTS T4 FIX | Disconnected. | 2021-09-10 12:19:25.511 |
| [2021-09-10 18:38:30] |
| John - SC Support - Posts: 38292 |
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This is not something that you are doing. You need to let your broker know that you are continuing to get the same messages. In particular, send them this information: CTS FIX: (Recv) >> 8=FIX.4.29=13035=534=149=Phillip56=SierraChart50=T4FIX52=20210910-17:19:24.50158=User does not have permission to access this application10=016 | 2021-09-10 12:19:24.374
CTS FIX: Received a Logout message. Text = User does not have permission to access this application | 2021-09-10 12:19:24.374 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-09-10 12:19:24.374 * Something is still not right with your account on the CTS side of things. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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