Support Board
Date/Time: Sat, 01 Mar 2025 05:41:27 +0000
Post From: unable to connect to trading service
| [2021-09-10 17:07:43] |
| MMX - Posts: 119 |
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For weeks I haven't been able to connect to CTS for the purpose of confirming that I do have a live trading account, consequently, all I get is delayed data. I have Service Package 10 and have applied the the exact steps described in documentation for confirming one's trading account, many times. Here's the error message in the message log: CTS FIX:…… 52=20210909-10:50:38.61858=User does not have permission to access this application10=026 | 2021-09-09 05:50:38.172 CTS T4 FIX | Contact your clearing firm and have them add the Sierra Chart application to your CTS T4 username. | 2021-09-09 05:50:38.172 * I contacted my AGN broker yesterday about this and he forwarded it to Phillip Capital. This morning Phillip Capital responded back to my broker with this comment: "He has access now. Please have him try again". I still can't connect to CTS, what do you think the problem is? |