Support Board
Date/Time: Thu, 06 Mar 2025 16:06:35 +0000
login problem
View Count: 1001
| [2021-09-03 16:08:46] |
| Użytkownik611152 - Posts: 11 |
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Hello, I have a question why I can't connect to the Sierra Chart platform? I have already purchased login details (real account) that were sent by AMP's trading department. I am trying to connect but I can't. Can you please explain what to do and why is this happening? |
| [2021-09-03 16:49:15] |
| John - SC Support - Posts: 38437 |
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To begin with, the account that you used to login and post to this support board is expired. If you have a different account, then please post with that account so we know the account you are using. If you do not have another account, then the problem is that your Sierra Chart account is expired. You will need to add funds and Usage Time to your account. Refer to the information here: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 12:31:05] |
| Użytkownik611152 - Posts: 11 |
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Thank you very much for message. So when I make the payment, then will only be able to log in to the platform, yes? The fact that I have an active account in AMP is not enough ?? |
| [2021-09-08 12:49:44] |
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Yes you also have to pay for Sierra Chart and we are going to activate your account now for 10 days. So you can connect now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-08 12:49:51
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| [2021-09-08 13:00:03] |
| Użytkownik611152 - Posts: 11 |
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Why only for 10 days? I previously had a Standard + Denali Data Feed -36USD / Month package. Then why 10days? Can I have an explanation please?
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| [2021-09-08 13:12:42] |
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We just activated your account temporarily. You need to make a payment for usage time following the below instructions. The last payment you made was back in June. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 13:37:13] |
| Użytkownik611152 - Posts: 11 |
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Excellent thank you very much. So for 10 days I will have access now, and then I have to extend it by the required amount, yes?
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| [2021-09-08 13:43:58] |
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Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 13:46:43] |
| Użytkownik611152 - Posts: 11 |
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Thank you very much for your help. Best wishes
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| [2021-09-12 17:26:19] |
| Użytkownik611152 - Posts: 11 |
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Hello, could you please help me? I have 2 questions: 1. Where do I have to mark on the platform to be able to play only on the demo market for now? 2. How can I make a chart screen as quickly as possible on the platform? Thank you and best regards |
| [2021-09-12 18:37:12] |
| John - SC Support - Posts: 38437 |
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1. Refer to the following: Trade Menu: Trade Simulation Mode On (Trade menu) Also, be aware of the following service that is demo trading: Simulated Futures Trading Service 2. Refer to the following: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-13 14:25:49] |
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Use the Delayed Exchange Data Feed for what you call "demo" data: Delayed Exchange Data Feed Also update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-14 16:57:31] |
| Użytkownik611152 - Posts: 11 |
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Hello, I have questions: 1. Is it necessary to update Sierra to the current version? Can it stay as it is? I have access to real data until 09/19/2021. After this time, access will expire right? If I buy version 10 - Standard + Denali Data Feed, will I have access to real-time data without delays? |
| [2021-09-14 18:12:52] |
| John - SC Support - Posts: 38437 |
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1. We recommend updating in order to ensure that you have all the recent changes. In particular, there has been a fix to an issue we had with the Trading Evaluator service that we offer. Therefore, if you were wanting to use that service, you would need to be on the latest release. 2. Right now you are not getting any real-time data from us. Package 10 is not enough to get the data. To get real-time data from the Denali Exchange Data Feed, you need to go through all of the Setup Instructions for the particular exchange that you want to get data from. For example, for the CME Group, you would go through these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* As noted above, we recommend you use the Delayed Exchange Data Feed if you are going to just be practicing with Sierra Chart. This way you do not need to pay for the data and you do not need to worry about connecting to your trading account in order to verify your non-professional status for the CME Group. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-02 16:02:09] |
| Użytkownik611152 - Posts: 11 |
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Witam serdecznie. Czy mogę prosić o pomoc? Mam na swoim komputerze stacjonarnym wersję Sierra Chart 2282. Chcę na laptopa pobrać platforme tylko w wersji 2351. I jak ją pobrałem i się zalogowałem to wszystkie dane, które miałem na wcześniejszej wersji tj.2282 mi nie przeszły. Jest jakaś szansa, żeby to przenieść. Mam tam wiele ustawień dobranych pode mnie. Pozdrawiam
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| [2022-02-02 19:22:22] |
| John - SC Support - Posts: 38437 |
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From Google Translate: I warmly welcome. Could you please help me? I have the Sierra Chart 2282 version on my desktop computer. I want to download the platform only in version 2351 to my laptop. And when I downloaded it and logged in, all the data I had on the earlier version, i.e. 2282, did not pass. There is some chance to transfer it. I have many settings there, selected for me. greetings
Refer to the information at the following link: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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