Support Board
Date/Time: Fri, 28 Feb 2025 22:20:40 +0000
Logon Disabled
View Count: 1263
| [2021-09-01 16:13:35] |
| User191165 - Posts: 28 |
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Hello, as I pay for Sierra platform, Denali feed & exchanges directly, which are in credit and independent of my broker AMP, can you explain as to why I am unable to logon and am receiving the following message... 'Connection error message from service: CQG WebAPI Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. Date-Time 2021-09-01 07:37:32 I am aware my broker account is below margin limit to trade, but still in the green and which I do not really use as am currently trading an evaluation account and using Sierra for charting & Jigsaw for order entry. This has now prevented me from completing one of my trading days. Regards |
| [2021-09-01 18:40:05] |
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You need to contact your broker about this. That message is from them. For now use the Delayed Exchange Data Feed for market data. Full instructions are here: Delayed Exchange Data Feed: Setup Instructions When you follow those instructions, you will still have access to the real-time data, for most of September since you are paying the exchange fee and there has been a previous verification of a funded account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-01 18:41:04
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| [2021-09-02 07:20:20] |
| User191165 - Posts: 28 |
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I only use my broker to route orders, my account & the rest of my services are directly with Sierra, so why should my broker be able to stop these services it doesn't make sense. I should still be able to access Denali data feed so that I can monitor the markets in real time. Thats what I am paying for. That was the whole purpose of me switching form Amp Sierra account to Direct Sierra account as previously advised? CQG /FCM do not control Denali do they ? |
| [2021-09-02 10:33:19] |
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so why should my broker Refer to:be able to stop these services it doesn't make sense. Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services to use the data feed independent of a broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-02 11:26:10] |
| User191165 - Posts: 28 |
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Tried that yesterday, didn't work. Just tried it today exactly the same approach & works fine. Thanks
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