Support Board
Date/Time: Fri, 28 Feb 2025 22:51:05 +0000
Have service package 11 - but wont let me renew data feed from CME
View Count: 487
| [2021-09-01 14:22:38] |
| optionaddict1 - Posts: 2 |
|
I have been on SC for ahwile, for some reason, it will not allow me to renew my data feeds, despite having enough funds in account. Error message is as follows: - The selected Exchange can only be activated if you have a non-trial Sierra Chart account. For instructions to have a paid account, refer to Renewing Access I recently selected evaluate package 12, not knowing what that meant, not sure if this is the cause but I just want to get back to normal. |
| [2021-09-01 14:51:59] |
| John - SC Support - Posts: 38292 |
|
Evaluating Package 12 just gives you the Package 12 functionality for one month as a trial. Which means that you will have access to the MBO data. But, it should not have an issue with your renewing the exchange you want. We will get the exchange activated for you, but just let us know for sure which exchange(s) you want to have activated. -------------- Separately, we see that you have Package 12 set as the package to renew to once your current usage time ends. If this is intentional, then there is nothing for you to do. But, if you do not want Package 12, then make sure you update the package for renewal at this link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 15:12:48] |
| optionaddict1 - Posts: 2 |
|
CME E-mini, For professionals and users without a trading account Symbols: GBLX This is the version I have been using for months. It seems to think I have a "free Trial" account for whatever reason. I have my package now set to 10 and its paid through NOV. Whatever you can do to activate data, so I can see realtime would be appreciated. Thanks |
| [2021-09-01 15:24:13] |
| John - SC Support - Posts: 38292 |
|
We have activated the exchange for you. To do so, we had to deactivate the evaluation of Package 12 for your account. We do not know why this had an impact on renewing the exchange and we will look into that.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: