Support Board
Date/Time: Fri, 28 Feb 2025 21:53:31 +0000
Transact Dom and Sierra Chart prices are different
View Count: 591
| [2021-08-27 00:43:50] |
| mdressel - Posts: 12 |
|
I use Transact Futures for trading and Sierra Charts. Have been a log time customer. I recently had to reinstall Windows 10 on my computer. As a result, I had to reinstall Both Transact Dom and Sierra Charts. When I started trading again I noticed the prices on the chart did not match the DOM prices. Sierra symbols for future charts use 21 on the end, for example NQU21. My Transact DOM uses NQU1. I don't know if that is the problem or it's something else. Please advise. Mark Dressel |
| [2021-08-27 02:43:20] |
| |
|
You need to connect Sierra Chart once a month to your Transact trading account. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees And here are the instructions to connect to Transact: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-29 17:47:38] |
| mdressel - Posts: 12 |
|
I followed the steps in the above posts but still can't connect to live data feed. Mark Dressel |
| [2021-08-29 20:17:27] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-29 23:56:30] |
| mdressel - Posts: 12 |
|
Software version: 2299 64-bit | 2021-08-29 18:43:15.432 Copy of message log attached Primary Thread ID: 10284 | 2021-08-29 18:43:15.432 Usage end date: 2021-11-26 | 2021-08-29 18:43:15.432 Enabled for: Advanced Features 2. | 2021-08-29 18:43:15.432 Enabled for: Sierra Chart Historical Data Service. | 2021-08-29 18:43:15.432 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-29 18:43:15.432 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-29 18:43:15.432 Enabled for exchange2: CME (Trading Account Required) | 2021-08-29 18:43:15.432 Enabled for exchange2: CBOT (Trading Account Required) | 2021-08-29 18:43:15.432 Enabled for exchange2: COMEX (Trading Account Required) | 2021-08-29 18:43:15.432 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-08-29 18:43:15.432 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-29 18:43:15.432 Current selected Data/Trading service: TransAct WS | 2021-08-29 18:43:15.432 Custom symbol settings values: disabled | 2021-08-29 18:43:15.432 Chart Update Interval: 40 | 2021-08-29 18:43:15.432 Intraday Data Storage Time Unit: 0 | 2021-08-29 18:43:15.432 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-29 18:43:15.432 2021-08-29 23:43:15 Local computer time in UTC | 2021-08-29 18:43:15.432 2021-08-29 18:43:15 Local computer time in SC Time Zone | 2021-08-29 18:43:15.432 2021-08-29 23:37:35 Server time in UTC | 2021-08-29 18:43:15.432 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-29 18:43:15.432 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-08-29 18:43:15.432 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-08-29 18:43:15.432 OS Version Number: 10.0 | 2021-08-29 18:43:15.432 Locale Setting: C | 2021-08-29 18:43:15.432 DLLs: futuresfx-drl.dll, futuresfx-sc.dll, futuresfx-sc_64.dll, ProTraderStrategy4-v2.0.dll, SAL.dll, SAL_2151_64.dll, SAL_64.dll, TTIDRL_DEC_2020_64.dll, tti_alert.dll, tti_alert_2151_64.dll, tti_alert_64.dll, tti_drl.dll, tti_drl_2151_64.dll, tti_powerlines_2151_64.dll, tti_powerlines_64.dll, tti_reversals.dll, tti_reversals_2151_64.dll, tti_reversals_64.dll, tti_volume_profile.dll, tti_volume_profile_2151_64.dll, tti_volume_profile_64.dll, TTM Squeeze.dll, UserContributedStudies_64.dll | 2021-08-29 18:43:15.432 Allowed protected custom studies: futuresfx-drl, futuresfx-sc, Pro Trader Strategy 4 (v2.0), Simon's Attraction Levels, TTI Alert, TTI DRL, TTI Powerlines, TTI Reversal Signals, TTI Volume Profile, TTM Squeeze, ValueCharts Indicator | 2021-08-29 18:43:15.432 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:43:23.958 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:43:23.958 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-08-29 18:43:23.958 Auth Websocket socket (3) | New receive buffer size: 5242880 | 2021-08-29 18:43:23.958 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:43:23.958 Auth Websocket | Opening WebSocket. | 2021-08-29 18:43:23.985 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:43:23.985 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Sec-WebSocket-Accept: uob7XL3d4h2f0XjaflVlDoTEZFE= | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:43:24.055 Auth Websocket | Server header | | 2021-08-29 18:43:24.055 Auth Websocket | Web socket state is now open. | 2021-08-29 18:43:24.055 TransAct WS | Sending account logon message. Live | 2021-08-29 18:43:24.055 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:43:24.121 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:43:24.121 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:43:24.121 TransAct WS | Session key cleared | 2021-08-29 18:43:24.142 Auth Websocket socket (3) | CloseSocket call. | 2021-08-29 18:43:24.142 Auth Websocket | WebSocket closed. | 2021-08-29 18:43:24.142 TransAct WS | Disconnected. | 2021-08-29 18:43:24.142 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:43:24.142 Auth Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:43:24.142 Auth Websocket socket (3) | Write has completed. Shutdown being performed. | 2021-08-29 18:43:24.158 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:43:24.159 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-08-29 18:43:28.828 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:44:58.859 Auth Websocket socket (2) | Closed. | 2021-08-29 18:44:58.859 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:45:24.149 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:45:24.149 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-29 18:45:24.149 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-08-29 18:45:24.150 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:45:24.150 Auth Websocket | Opening WebSocket. | 2021-08-29 18:45:24.174 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:45:24.174 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Sec-WebSocket-Accept: zV8S4/jb9ztt8+GrXqlylV+uRb8= | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:45:24.234 Auth Websocket | Server header | | 2021-08-29 18:45:24.234 Auth Websocket | Web socket state is now open. | 2021-08-29 18:45:24.234 TransAct WS | Sending account logon message. Live | 2021-08-29 18:45:24.234 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:45:24.321 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:45:24.321 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:45:24.321 TransAct WS | Session key cleared | 2021-08-29 18:45:24.345 Auth Websocket socket (1) | CloseSocket call. | 2021-08-29 18:45:24.345 Auth Websocket | WebSocket closed. | 2021-08-29 18:45:24.345 TransAct WS | Disconnected. | 2021-08-29 18:45:24.345 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:45:24.346 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:45:24.346 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-29 18:45:24.361 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:45:24.362 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-08-29 18:45:28.874 Auth Websocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:45:28.874 Auth Websocket socket (3) | Closed. | 2021-08-29 18:45:28.874 Auth Websocket socket (3) | Deleting network socket now after delay. | 2021-08-29 18:45:58.874 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:47:24.354 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:47:24.354 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-08-29 18:47:24.354 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-08-29 18:47:24.355 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:47:24.355 Auth Websocket | Opening WebSocket. | 2021-08-29 18:47:24.378 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:47:24.378 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Sec-WebSocket-Accept: KbiF/PcY6H2Ce1lAttoxrx+yfEM= | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:47:24.446 Auth Websocket | Server header | | 2021-08-29 18:47:24.446 Auth Websocket | Web socket state is now open. | 2021-08-29 18:47:24.446 TransAct WS | Sending account logon message. Live | 2021-08-29 18:47:24.446 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:47:24.515 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:47:24.515 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:47:24.515 TransAct WS | Session key cleared | 2021-08-29 18:47:24.524 Auth Websocket socket (2) | CloseSocket call. | 2021-08-29 18:47:24.524 Auth Websocket | WebSocket closed. | 2021-08-29 18:47:24.524 TransAct WS | Disconnected. | 2021-08-29 18:47:24.524 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:47:24.525 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:47:24.525 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-08-29 18:47:24.541 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:47:24.541 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:47:28.907 Auth Websocket socket (1) | Closed. | 2021-08-29 18:47:28.907 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-08-29 18:47:58.910 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:49:24.544 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:49:24.544 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-29 18:49:24.544 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-08-29 18:49:24.545 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:49:24.545 Auth Websocket | Opening WebSocket. | 2021-08-29 18:49:24.573 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:49:24.573 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Sec-WebSocket-Accept: 9zroyrb6fkbGIb3x4EuxP7aZ7S4= | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:49:24.633 Auth Websocket | Server header | | 2021-08-29 18:49:24.633 Auth Websocket | Web socket state is now open. | 2021-08-29 18:49:24.633 TransAct WS | Sending account logon message. Live | 2021-08-29 18:49:24.633 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:49:24.710 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:49:24.710 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:49:24.710 TransAct WS | Session key cleared | 2021-08-29 18:49:24.730 Auth Websocket socket (1) | CloseSocket call. | 2021-08-29 18:49:24.730 Auth Websocket | WebSocket closed. | 2021-08-29 18:49:24.730 TransAct WS | Disconnected. | 2021-08-29 18:49:24.730 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:49:24.730 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:49:24.731 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-29 18:49:24.748 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:49:24.748 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:49:28.947 Auth Websocket socket (2) | Closed. | 2021-08-29 18:49:28.947 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-08-29 18:49:58.950 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2021-08-29 18:51:12.790 The message log has been sent to support. | 2021-08-29 18:51:12.790 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2021-08-29 18:51:12.790 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2021-08-29 18:51:12.790 Sending of the Message Log is completed. The response was saved to C:\SierraChart\SierraChartTransActMA\Data\MessageLogAnalysis.htm | 2021-08-29 18:51:14.215 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2021-08-29 18:51:14.463 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:51:14.463 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2021-08-29 18:51:14.623 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2021-08-29 18:51:14.623 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:51:24.749 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:51:24.749 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-08-29 18:51:24.750 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-08-29 18:51:24.750 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:51:24.750 Auth Websocket | Opening WebSocket. | 2021-08-29 18:51:24.775 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:51:24.775 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Sec-WebSocket-Accept: AuLNipT1YTK1KKeAvIja02xC+aw= | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:51:24.847 Auth Websocket | Server header | | 2021-08-29 18:51:24.847 Auth Websocket | Web socket state is now open. | 2021-08-29 18:51:24.847 TransAct WS | Sending account logon message. Live | 2021-08-29 18:51:24.847 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:51:24.914 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:51:24.914 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:51:24.914 TransAct WS | Session key cleared | 2021-08-29 18:51:24.937 Auth Websocket socket (2) | CloseSocket call. | 2021-08-29 18:51:24.937 Auth Websocket | WebSocket closed. | 2021-08-29 18:51:24.937 TransAct WS | Disconnected. | 2021-08-29 18:51:24.937 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:51:24.937 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:51:24.937 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-08-29 18:51:24.954 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:51:24.954 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:51:28.992 Auth Websocket socket (1) | Closed. | 2021-08-29 18:51:28.992 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-08-29 18:51:59.003 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:53:24.943 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:53:24.943 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-29 18:53:24.943 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-08-29 18:53:24.943 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:53:24.943 Auth Websocket | Opening WebSocket. | 2021-08-29 18:53:24.988 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:53:24.988 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Sec-WebSocket-Accept: 6+vzh7ee15VvIP+Hvza6IiXhA70= | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:53:25.058 Auth Websocket | Server header | | 2021-08-29 18:53:25.058 Auth Websocket | Web socket state is now open. | 2021-08-29 18:53:25.058 TransAct WS | Sending account logon message. Live | 2021-08-29 18:53:25.058 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:53:25.129 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:53:25.129 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:53:25.129 TransAct WS | Session key cleared | 2021-08-29 18:53:25.131 Auth Websocket socket (1) | CloseSocket call. | 2021-08-29 18:53:25.131 Auth Websocket | WebSocket closed. | 2021-08-29 18:53:25.131 TransAct WS | Disconnected. | 2021-08-29 18:53:25.131 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:53:25.131 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:53:25.131 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-29 18:53:25.146 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:53:25.146 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:53:29.041 Auth Websocket socket (2) | Closed. | 2021-08-29 18:53:29.041 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-08-29 18:53:59.054 |
| [2021-08-30 07:41:41] |
| |
|
This is the problem: TransAct WS | Sending account logon message. Live | 2021-08-29 18:53:25.058
TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:53:25.129 You are not able to connect Sierra Chart to Transact. If Transact cannot help you with this connection problem, then we strongly advise to move off of Transact. We recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service This will also support direct CME routing, sometime effective this September. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: