Support Board
Date/Time: Fri, 28 Feb 2025 22:17:31 +0000
Post From: Transact Dom and Sierra Chart prices are different
| [2021-08-29 23:56:30] |
| mdressel - Posts: 12 |
|
Software version: 2299 64-bit | 2021-08-29 18:43:15.432 Copy of message log attached Primary Thread ID: 10284 | 2021-08-29 18:43:15.432 Usage end date: 2021-11-26 | 2021-08-29 18:43:15.432 Enabled for: Advanced Features 2. | 2021-08-29 18:43:15.432 Enabled for: Sierra Chart Historical Data Service. | 2021-08-29 18:43:15.432 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-08-29 18:43:15.432 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-29 18:43:15.432 Enabled for exchange2: CME (Trading Account Required) | 2021-08-29 18:43:15.432 Enabled for exchange2: CBOT (Trading Account Required) | 2021-08-29 18:43:15.432 Enabled for exchange2: COMEX (Trading Account Required) | 2021-08-29 18:43:15.432 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-08-29 18:43:15.432 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-29 18:43:15.432 Current selected Data/Trading service: TransAct WS | 2021-08-29 18:43:15.432 Custom symbol settings values: disabled | 2021-08-29 18:43:15.432 Chart Update Interval: 40 | 2021-08-29 18:43:15.432 Intraday Data Storage Time Unit: 0 | 2021-08-29 18:43:15.432 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-08-29 18:43:15.432 2021-08-29 23:43:15 Local computer time in UTC | 2021-08-29 18:43:15.432 2021-08-29 18:43:15 Local computer time in SC Time Zone | 2021-08-29 18:43:15.432 2021-08-29 23:37:35 Server time in UTC | 2021-08-29 18:43:15.432 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-08-29 18:43:15.432 Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-08-29 18:43:15.432 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-08-29 18:43:15.432 OS Version Number: 10.0 | 2021-08-29 18:43:15.432 Locale Setting: C | 2021-08-29 18:43:15.432 DLLs: futuresfx-drl.dll, futuresfx-sc.dll, futuresfx-sc_64.dll, ProTraderStrategy4-v2.0.dll, SAL.dll, SAL_2151_64.dll, SAL_64.dll, TTIDRL_DEC_2020_64.dll, tti_alert.dll, tti_alert_2151_64.dll, tti_alert_64.dll, tti_drl.dll, tti_drl_2151_64.dll, tti_powerlines_2151_64.dll, tti_powerlines_64.dll, tti_reversals.dll, tti_reversals_2151_64.dll, tti_reversals_64.dll, tti_volume_profile.dll, tti_volume_profile_2151_64.dll, tti_volume_profile_64.dll, TTM Squeeze.dll, UserContributedStudies_64.dll | 2021-08-29 18:43:15.432 Allowed protected custom studies: futuresfx-drl, futuresfx-sc, Pro Trader Strategy 4 (v2.0), Simon's Attraction Levels, TTI Alert, TTI DRL, TTI Powerlines, TTI Reversal Signals, TTI Volume Profile, TTM Squeeze, ValueCharts Indicator | 2021-08-29 18:43:15.432 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:43:23.958 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:43:23.958 Auth Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-08-29 18:43:23.958 Auth Websocket socket (3) | New receive buffer size: 5242880 | 2021-08-29 18:43:23.958 Auth Websocket socket (3) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:43:23.958 Auth Websocket | Opening WebSocket. | 2021-08-29 18:43:23.985 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:43:23.985 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Sec-WebSocket-Accept: uob7XL3d4h2f0XjaflVlDoTEZFE= | 2021-08-29 18:43:24.055 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:43:24.055 Auth Websocket | Server header | | 2021-08-29 18:43:24.055 Auth Websocket | Web socket state is now open. | 2021-08-29 18:43:24.055 TransAct WS | Sending account logon message. Live | 2021-08-29 18:43:24.055 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:43:24.121 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:43:24.121 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:43:24.121 TransAct WS | Session key cleared | 2021-08-29 18:43:24.142 Auth Websocket socket (3) | CloseSocket call. | 2021-08-29 18:43:24.142 Auth Websocket | WebSocket closed. | 2021-08-29 18:43:24.142 TransAct WS | Disconnected. | 2021-08-29 18:43:24.142 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:43:24.142 Auth Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:43:24.142 Auth Websocket socket (3) | Write has completed. Shutdown being performed. | 2021-08-29 18:43:24.158 Auth Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:43:24.159 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-08-29 18:43:28.828 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:44:58.859 Auth Websocket socket (2) | Closed. | 2021-08-29 18:44:58.859 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:45:24.149 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:45:24.149 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-29 18:45:24.149 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-08-29 18:45:24.150 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:45:24.150 Auth Websocket | Opening WebSocket. | 2021-08-29 18:45:24.174 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:45:24.174 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Sec-WebSocket-Accept: zV8S4/jb9ztt8+GrXqlylV+uRb8= | 2021-08-29 18:45:24.234 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:45:24.234 Auth Websocket | Server header | | 2021-08-29 18:45:24.234 Auth Websocket | Web socket state is now open. | 2021-08-29 18:45:24.234 TransAct WS | Sending account logon message. Live | 2021-08-29 18:45:24.234 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:45:24.321 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:45:24.321 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:45:24.321 TransAct WS | Session key cleared | 2021-08-29 18:45:24.345 Auth Websocket socket (1) | CloseSocket call. | 2021-08-29 18:45:24.345 Auth Websocket | WebSocket closed. | 2021-08-29 18:45:24.345 TransAct WS | Disconnected. | 2021-08-29 18:45:24.345 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:45:24.346 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:45:24.346 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-29 18:45:24.361 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:45:24.362 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-08-29 18:45:28.874 Auth Websocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:45:28.874 Auth Websocket socket (3) | Closed. | 2021-08-29 18:45:28.874 Auth Websocket socket (3) | Deleting network socket now after delay. | 2021-08-29 18:45:58.874 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:47:24.354 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:47:24.354 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-08-29 18:47:24.354 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-08-29 18:47:24.355 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:47:24.355 Auth Websocket | Opening WebSocket. | 2021-08-29 18:47:24.378 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:47:24.378 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Sec-WebSocket-Accept: KbiF/PcY6H2Ce1lAttoxrx+yfEM= | 2021-08-29 18:47:24.446 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:47:24.446 Auth Websocket | Server header | | 2021-08-29 18:47:24.446 Auth Websocket | Web socket state is now open. | 2021-08-29 18:47:24.446 TransAct WS | Sending account logon message. Live | 2021-08-29 18:47:24.446 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:47:24.515 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:47:24.515 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:47:24.515 TransAct WS | Session key cleared | 2021-08-29 18:47:24.524 Auth Websocket socket (2) | CloseSocket call. | 2021-08-29 18:47:24.524 Auth Websocket | WebSocket closed. | 2021-08-29 18:47:24.524 TransAct WS | Disconnected. | 2021-08-29 18:47:24.524 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:47:24.525 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:47:24.525 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-08-29 18:47:24.541 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:47:24.541 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:47:28.907 Auth Websocket socket (1) | Closed. | 2021-08-29 18:47:28.907 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-08-29 18:47:58.910 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:49:24.544 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:49:24.544 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-29 18:49:24.544 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-08-29 18:49:24.545 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:49:24.545 Auth Websocket | Opening WebSocket. | 2021-08-29 18:49:24.573 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:49:24.573 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Sec-WebSocket-Accept: 9zroyrb6fkbGIb3x4EuxP7aZ7S4= | 2021-08-29 18:49:24.633 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:49:24.633 Auth Websocket | Server header | | 2021-08-29 18:49:24.633 Auth Websocket | Web socket state is now open. | 2021-08-29 18:49:24.633 TransAct WS | Sending account logon message. Live | 2021-08-29 18:49:24.633 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:49:24.710 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:49:24.710 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:49:24.710 TransAct WS | Session key cleared | 2021-08-29 18:49:24.730 Auth Websocket socket (1) | CloseSocket call. | 2021-08-29 18:49:24.730 Auth Websocket | WebSocket closed. | 2021-08-29 18:49:24.730 TransAct WS | Disconnected. | 2021-08-29 18:49:24.730 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:49:24.730 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:49:24.731 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-29 18:49:24.748 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:49:24.748 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:49:28.947 Auth Websocket socket (2) | Closed. | 2021-08-29 18:49:28.947 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-08-29 18:49:58.950 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2021-08-29 18:51:12.790 The message log has been sent to support. | 2021-08-29 18:51:12.790 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2021-08-29 18:51:12.790 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2021-08-29 18:51:12.790 Sending of the Message Log is completed. The response was saved to C:\SierraChart\SierraChartTransActMA\Data\MessageLogAnalysis.htm | 2021-08-29 18:51:14.215 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2021-08-29 18:51:14.463 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:51:14.463 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2021-08-29 18:51:14.623 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2021-08-29 18:51:14.623 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:51:24.749 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:51:24.749 Auth Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-08-29 18:51:24.750 Auth Websocket socket (2) | New receive buffer size: 5242880 | 2021-08-29 18:51:24.750 Auth Websocket socket (2) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:51:24.750 Auth Websocket | Opening WebSocket. | 2021-08-29 18:51:24.775 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:51:24.775 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Sec-WebSocket-Accept: AuLNipT1YTK1KKeAvIja02xC+aw= | 2021-08-29 18:51:24.847 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:51:24.847 Auth Websocket | Server header | | 2021-08-29 18:51:24.847 Auth Websocket | Web socket state is now open. | 2021-08-29 18:51:24.847 TransAct WS | Sending account logon message. Live | 2021-08-29 18:51:24.847 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:51:24.914 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:51:24.914 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:51:24.914 TransAct WS | Session key cleared | 2021-08-29 18:51:24.937 Auth Websocket socket (2) | CloseSocket call. | 2021-08-29 18:51:24.937 Auth Websocket | WebSocket closed. | 2021-08-29 18:51:24.937 TransAct WS | Disconnected. | 2021-08-29 18:51:24.937 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:51:24.937 Auth Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:51:24.937 Auth Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-08-29 18:51:24.954 Auth Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:51:24.954 Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:51:28.992 Auth Websocket socket (1) | Closed. | 2021-08-29 18:51:28.992 Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-08-29 18:51:59.003 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-29 18:53:24.943 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-29 18:53:24.943 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-08-29 18:53:24.943 Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-08-29 18:53:24.943 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-08-29 18:53:24.943 Auth Websocket | Opening WebSocket. | 2021-08-29 18:53:24.988 Auth Websocket | Sending WebSocket handshake. | 2021-08-29 18:53:24.988 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Connection: Upgrade | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Sec-WebSocket-Accept: 6+vzh7ee15VvIP+Hvza6IiXhA70= | 2021-08-29 18:53:25.058 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-29 18:53:25.058 Auth Websocket | Server header | | 2021-08-29 18:53:25.058 Auth Websocket | Web socket state is now open. | 2021-08-29 18:53:25.058 TransAct WS | Sending account logon message. Live | 2021-08-29 18:53:25.058 TransAct WS | Account logon error: -1(-1) | 2021-08-29 18:53:25.129 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-29 18:53:25.129 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:53:25.129 TransAct WS | Session key cleared | 2021-08-29 18:53:25.131 Auth Websocket socket (1) | CloseSocket call. | 2021-08-29 18:53:25.131 Auth Websocket | WebSocket closed. | 2021-08-29 18:53:25.131 TransAct WS | Disconnected. | 2021-08-29 18:53:25.131 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-29 18:53:25.131 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-29 18:53:25.131 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-08-29 18:53:25.146 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-08-29 18:53:25.146 Auth Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-08-29 18:53:29.041 Auth Websocket socket (2) | Closed. | 2021-08-29 18:53:29.041 Auth Websocket socket (2) | Deleting network socket now after delay. | 2021-08-29 18:53:59.054 |