Support Board
Date/Time: Fri, 28 Feb 2025 17:24:08 +0000
Sierra Update and Rithmic Data Feed
View Count: 661
| [2021-08-23 13:58:52] |
| Pasco27 - Posts: 10 |
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Hello -- SC updated this weekend and I've lost connection with Rithmic data feed. Been attempting to restart it, break connection / reconnect, and even revert SC revisions. Nothing working so far- can you help?
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| [2021-08-23 15:53:30] |
| Kza57 - Posts: 13 |
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Same problem for me but with the Rithmic direct DTC. Unable to connect Rithmic direct DTC with 2299 Only work with 2293 |
| [2021-08-23 16:26:51] |
| Pasco27 - Posts: 10 |
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Thank you! Hopefully they get it figured out soon.
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| [2021-08-23 18:42:00] |
| John - SC Support - Posts: 38279 |
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If you are still having an issue when using the Rithmic Direct - DTC connection, please let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-23 18:49:57] |
| Pasco27 - Posts: 10 |
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Yes, still having trouble since the SC update this weekend. It was working last week.
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| [2021-08-23 19:10:26] |
| John - SC Support - Posts: 38279 |
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Yes, still having trouble since the SC update this weekend. It was working last week.
Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-23 19:12:09] |
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We have already contacted Rithmic about this. We do not know what the issue is at this point in time. We do not need to see the Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-23 19:33:20] |
| Pasco27 - Posts: 10 |
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Attached.
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 unnamed.png / V - Attached On 2021-08-23 19:32:57 UTC - Size: 95.1 KB - 172 views |
| [2021-08-23 20:12:00] |
| John - SC Support - Posts: 38279 |
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As noted, this is a Rithmic issue and they have been notified.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-26 17:02:58] |
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This has been resolved by Rithmic as we understand.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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