Support Board
Date/Time: Fri, 28 Feb 2025 18:40:52 +0000
Cannot connect my Sierra Chart to uProfit.
View Count: 829
| [2021-08-23 13:50:44] |
| User715828 - Posts: 61 |
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I followed the instructions for using the Rithmic feed and input my username and passwords in the Data/Trade Services Settings. I will send my message log. In the Message log it says Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-23 13:44:15.479 I hit the send for analysis button |
| [2021-08-23 18:14:56] |
| John - SC Support - Posts: 38280 |
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Your log just shows the following: Rithmic Direct - DTC | Sending logon request message. | 2021-08-23 13:44:02.421
DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-08-23 13:44:02.613 So there is a login request being made, but then nothing returning. Typically if there is a Username/Password issue, we get a response telling us that. Make sure you have your Username/Password entered for all the data entries on the Data/Trade Service Settings window. If that does not solve the issue, then try connecting to a different server. If you continue to have issues, then check with your Broker to find out why you are having trouble connecting to Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-23 21:20:27] |
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This is some Rithmic issue and we do not know why this is happening and Rithmic has been contacted about this. Do not contact your broker. They cannot do anything in this regard. And it does not help to connect to a different server either.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-23 21:23:50
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| [2021-08-24 11:17:05] |
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Rithmic says this issue should be resolved. Try connecting again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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