Support Board
Date/Time: Fri, 01 Nov 2024 02:23:11 +0000
Real Time Data
View Count: 483
| [2021-08-11 08:09:26] |
| Ankh - Posts: 5 |
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Hello, I noticed that I still seem to only have delayed data even though I have paid for the exchanges. Do I need to do something else to start receiving real-time data? Thanks Ankh |
| [2021-08-11 11:16:31] |
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Yes. Refer to the information below. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-13 00:45:11] |
| Ankh - Posts: 5 |
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I now successfully have Sierra streaming real-time data using Rithmic. However, I seem to only be receiving current data only but no historical data - so my charts are only painting information from the time that I open them. I was of course receiving historical data in these same charts before I connected to Rithmic - so the data download periods in each chart are set correctly. (I performed the Edit >>> Translate Symbols function so all the symbols have been adjusted for Rithmic). Are there any further instructions that I should be aware of in order to continue to receive the historical data in my charts? Since Sierra has now successfully connected this month to Rithmic - if I switch back to Sierra data will it now be real-time? Also, I am thinking of setting up an AMP account so that I don't have to 'fiddle' with connecting to Rithmic once every month - do I need any special instructions to make sure Sierra 'connects' to this AMP account so that I can receive real-time data along with the historical data? Thanks, Ankh |
| [2021-08-13 01:30:44] |
| Ankh - Posts: 5 |
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I did run a test of switching back to SC Data Services after connecting to Rithmic - When I do this I am still not getting real-time data from Sierra. I'm still only getting delayed data
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| [2021-08-14 14:00:32] |
| Sierra_Chart Engineering - Posts: 16771 |
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Go to one of the charts and follow the below procedure: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- - if I switch back to Sierra data will it now be real-time? Yes.do I need any special instructions to make sure Sierra 'connects' to this AMP account so that I can receive real-time data along with the historical data? No just let us know when this is done. We will help you with what needs to be done but it just needs to be done once.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-14 14:00:57
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