Support Board
Date/Time: Fri, 01 Nov 2024 02:23:14 +0000
Data issue on TPO chart
View Count: 433
| [2021-08-10 23:15:48] |
| User789550 - Posts: 17 |
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Hello, I had to delete a bunch of the saved data as my computer was low on space, when I re downloaded ES data my TPO chart has an issue. On AUG 5 it shows price went down to zero. My vol profile is not happy. Sorry if this is an easy fix, just don't know how to change it. Attached is a photo Thanks in advance |
 Screenshot from 2021-08-10 07-53-18.png / V - Attached On 2021-08-10 23:08:45 UTC - Size: 119.91 KB - 145 views Attachment Deleted. |
| [2021-08-11 13:56:00] |
| John - SC Support - Posts: 35678 |
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Do you have any other studies on that chart? Our first guess is that it is another study that is going to zero and causing the entire chart to "squash" to fit. If you do have other studies, then remove those and see if the issue resolves. If that does not do it, then you need to look at the underlying data by removing the TPO (or looking at another chart of the bar data) and ensuring that there is nothing wrong with the data that makes up those TPOs. Finally, if none of this works, then get us a copy of that chart so we can take a look. Follow these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-12 05:46:23] |
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If there still is an issue we recommend re-downloading the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-13 21:02:54] |
| User789550 - Posts: 17 |
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Thank you for the reply Played with the settings and data, nothing Downloaded the data again today and it worked , no more problem Have a great weekend |
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