Support Board
Date/Time: Fri, 28 Feb 2025 10:02:35 +0000
CANCELED ORDER WAS EXECUTED
View Count: 584
| [2021-08-07 19:21:14] |
| User441458 - Posts: 3 |
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Hi, I’ve traded on Thursday august 5th on account 50877 the ESU1 I did 2 contract short at 4402 and went out real quick with half a point profit (25$) then pressed cancel all as always when I finish trading. The problem is transact blocked my account cause they said I’ve reached my daily loss limit and lost -1225$ on esu1. But I told them it’s not possible as I have sc Dom in front of me with 25$ profit and they’re claiming there was a stop limit Order I placed for 2 contract short at 4401 but I told them that I canceled everything after finishing trading and your Dom shows 25$ in profit with nothing pending- how can it be that after I canceled all orders-one was executed?!? and as a fact Dom shows 25 in profit? I’m attaching Sierra and transact doms pics for your review. Looking forward for your reply, Michael |
Private File Attachment Deleted. Private File |
| [2021-08-11 06:41:14] |
| Sierra_Chart Engineering - Posts: 18600 |
|
We need to know the Internal order ID of that order that you canceled. There is a precise procedure to follow in this case for us to provide an explanation. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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