Support Board
Date/Time: Fri, 28 Feb 2025 09:57:48 +0000
Post From: CANCELED ORDER WAS EXECUTED
| [2021-08-11 06:41:14] |
| Sierra_Chart Engineering - Posts: 18600 |
|
We need to know the Internal order ID of that order that you canceled. There is a precise procedure to follow in this case for us to provide an explanation. Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |