Support Board
Date/Time: Fri, 28 Feb 2025 09:26:35 +0000
Trading Evaluator problem to set new account
View Count: 626
| [2021-08-05 14:35:36] |
| Deltareversal - Posts: 46 |
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I use Sierra 2292/ Simulated Futures Trading Service After set in Data/Trade Service Setting (Trading Evaluator delay) Select Trade >> Trade Accounts Monitor. Select Manage >> New Trade Account. I create the new account but it doesn't save... What can I do ? |
| [2021-08-05 15:22:12] |
| John - SC Support - Posts: 38259 |
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Are you selecting the "Commit" button at the bottom of the Edit Trade Account window after you enter the information for the account?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 15:28:36] |
| Deltareversal - Posts: 46 |
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I select the "Commit" button .... You can connect remotely on my pc .... because I have been trying to solve this since this morning --- A |
| [2021-08-05 15:35:39] |
| John - SC Support - Posts: 38259 |
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What is the name of the account that you are trying to create? Special characters could be a problem. Please limit characters to just the Alphanumeric along with Dash (-) and Underscore (_). Make sure you have entered the Currency Code. Those are the two things you need to specifically enter to create the account. Then select Commit. Let us know if you still have an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 15:45:04] |
| Deltareversal - Posts: 46 |
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The name I wrote was 5831 and Delta51....
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 Accont.png / V - Attached On 2021-08-05 15:44:56 UTC - Size: 54.62 KB - 154 views |
| [2021-08-05 16:53:37] |
| John - SC Support - Posts: 38259 |
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You need to have the Currency Code entered as well. That is blank, which would be why the Commit did not work at that time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 19:00:12] |
| Deltareversal - Posts: 46 |
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Just click the button Commit the Currency disappears (watch the video attached)
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Private File |
| [2021-08-05 20:40:05] |
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We are looking into this. We think we know what the problem is. The account you created is now active. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers We just implemented a temporary solution for now. We need to go into this more in depth to implement a proper solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-06 08:27:29] |
| Sierra_Chart Engineering - Posts: 18600 |
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This problem has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-06 15:22:06] |
| Deltareversal - Posts: 46 |
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The platform refuses orders, please watch the video and tell me what to do ? Thx ==== A. |
Private File Attachment Deleted. |
| [2021-08-06 16:12:49] |
| John - SC Support - Posts: 38259 |
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You would need to look at your Trade Activity Log to see why those orders are being closed so quickly. Refer to the information here: Trade Activity Log: Viewing Historical Trade Activity You can also check your Trade Service Log to see if there is any information in there. But since the initial order is showing and then closing, it looks like it is not an issue with the service, but something about your particular setup that is closing the position to quickly. Refer to the following for how to access the Trade Service Log: Trading Information Windows: Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-06 16:14:44
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| [2021-08-06 16:34:20] |
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There is a reason for the rejection and we need to know why so we can tell you what to do. Follow the instructions here to provide us the rejection message: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-06 17:09:35] |
| Deltareversal - Posts: 46 |
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Trading Evaluator - Delayed order update (Order reject). Info: Trade Order Error - Symbol not allowed for trading for account. Text: Parent order. Tag: ES.twconfig. Internal Order ID: 78. Service Order ID: 114498. Symbol: ESU21. Account: 58630 | 2021-08-06 17:04:45.147 * Trading Evaluator - Delayed order update (Order reject). Info: Trade Order Error - Symbol not allowed for trading for account. Text: Parent order. Tag: ES.twconfig. Internal Order ID: 81. Service Order ID: 114501. Symbol: ESU21. Account: 58630 | 2021-08-06 17:04:45.267 * |
| [2021-08-06 18:13:10] |
| John - SC Support - Posts: 38259 |
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- Go to Trade >> Trade Account Monitor/Balances Window. - Select the account that you are working with in the list. - Select Manage >> Edit Trading Account. This will bring up the Edit Trade Account window. - Select OK if necessary. - Select the "Tab" at the top of the window for Symbol/Product Limits. Tell us if there is anything listed in the field for Trade Account Data Symbol Limits. In particular, does it state "ALL_SYMBOLS" or if you can open the dropdown list does it have ES?** listed? or is it blank? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-07 15:34:40] |
| Deltareversal - Posts: 46 |
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Cannot add "ALL_SYMBOLS" .... now I add ES ... but if is a limit ... because if I wanted to add others how to do it
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| [2021-08-07 17:29:09] |
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Refer to: Trade Account and Risk Management: Symbol/Product Limits Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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