Support Board
Date/Time: Fri, 28 Feb 2025 09:32:24 +0000
cannot download even when I disabled anti virus
View Count: 676
| [2021-08-03 00:20:14] |
| john baker - Posts: 12 |
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keeps denying the download
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| [2021-08-03 13:56:15] |
| John - SC Support - Posts: 38259 |
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Then use the Zip installer. You can find the information here: Software Download: Sierra Chart Zip Installer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 16:51:15] |
| john baker - Posts: 12 |
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I'm not an experienced computer user. I downloaded the zip file and opened it and there is no sierracharts.exe among the files. I'm completely lost |
| [2021-08-03 17:29:10] |
| John - SC Support - Posts: 38259 |
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Maybe we should try to the Download installer again. Select the following link to download and run the installer. https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe If you get a message that states "Windows protected your PC", then at the end of the paragraph you should have an link that states "More info" and is underlined. Select that link. You should then get a button in the bottom right that states "Run anyway". Select that button to go ahead and run the installer. Let us know if this works or if you still have trouble. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 17:39:00] |
| john baker - Posts: 12 |
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I went through the steps and it does not offer the "run anyway" option
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| [2021-08-03 17:40:58] |
| John - SC Support - Posts: 38259 |
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Can you take a screen capture of what you get when you try to run the download software?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-06 23:09:06] |
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We can call you to help with this. Update your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-06 23:09:55
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