Support Board
Date/Time: Thu, 27 Feb 2025 19:27:59 +0000
Managed to connect with Rithmic DTC connection but Bid x Ask shows 0 volume
View Count: 542
| [2021-07-14 03:37:36] |
| nigel1988 - Posts: 5 |
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Hi guys, I'm pretty new with sierra chart and currently using my 14 days trial. I've searched through rithmic related threads and couldn't find an answer to this perhaps someone can enlighten me if its a setting issue or its just Rithmic not feeding tick data into sierra charts. attached is the screen shot of my chart. I'm using rithmic because I'm doing my gauntlet mini eval. Thanks Date Time Of Last Edit: 2021-07-14 03:38:34
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 sierrachartsnap.png / V - Attached On 2021-07-14 03:38:29 UTC - Size: 134.99 KB - 204 views |
| [2021-07-14 13:21:32] |
| John - SC Support - Posts: 38246 |
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Ensure that your Intraday Data Storage Time Unit is set to 1 tick. Refer to the information here: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-14 17:23:49] |
| nigel1988 - Posts: 5 |
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Hi John, Thanks for your reply. The settings was already 1 tick. attached is screen shot. I still get 0 volume on the number bars. |
| Attachment Deleted. sc1tick.png / V - Attached On 2021-07-14 17:23:17 UTC - Size: 23.19 KB - 191 views |
| [2021-07-14 17:49:57] |
| John - SC Support - Posts: 38246 |
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Can you please get us your chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-15 02:52:29] |
| nigel1988 - Posts: 5 |
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Hi John, attached is the cht file |
 Support.Cht - Attached On 2021-07-15 02:52:10 UTC - Size: 3.75 KB - 329 views |
| [2021-07-15 14:16:59] |
| John - SC Support - Posts: 38246 |
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Here is what we see when we open your chartbook with our data feed: http://www.sierrachart.com/image.php?Image=1626358518689.png Therefore, this must be related to the Rithmic data for some reason. It is necessary for you to use the Denali Exchange Data Feed to get the proper data for the Numbers Bars study. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-15 15:20:20] |
| nigel1988 - Posts: 5 |
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Ok, noted and thank you
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