Support Board
Date/Time: Tue, 04 Nov 2025 11:02:24 +0000
AMP Account not getting Verified
View Count: 758
| [2021-07-11 22:14:28] |
| ayush arya - Posts: 42 |
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Hi team, i have a fully funded and active AMP account but i am not able to get it verified on Sierra charts. can you please help with this? Thank you. Ayush |
| [2021-07-11 22:28:32] |
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Yes we are aware of this problem and AMP has been notified about it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-11 22:35:05] |
| ayush arya - Posts: 42 |
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ok great. do we know when would this issue be resolved? any ETA? thank you. |
| [2021-07-11 22:36:55] |
| ayush arya - Posts: 42 |
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i am trying to get to live data feed and thinking this was the easiet to get that.. i have created AMP account. can you please at least activate live data meanwhile this issued is being resolved? would greatly appreciate it. thank you. |
| [2021-07-11 23:07:43] |
| Sierra_Chart Engineering - Posts: 21299 |
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do we know when would this issue be resolved? any ETA? Verified AMP trading account ending date: 2021-08-11 The main problem you have right now is you did not even activate any exchanges. You can do this from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-11 23:08:46
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| [2021-07-11 23:19:52] |
| ayush arya - Posts: 42 |
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i thought this was supposed to be cheap like around 50 or 60 bucks a month? i am seeing way too expensive options on the link you have shared? am i missing something? i also have Rithimic account.. so i am receiving market data already from that vendor 'Bookmap'... i only need real time data.. i dont need anything else.. am i missing something? i just want to see real time market depth data for CME, CBOT, NYMEX, COMEX, and EUREX. |
| [2021-07-11 23:24:16] |
| ayush arya - Posts: 42 |
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i have opened another ticket as i am paying for exchange fee from different vendor 'bookmap'. FYI |
| [2021-07-12 00:18:42] |
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We see your account has been marked as a professional which is the reason you only see the higher priced exchange fees. We will follow-up with you on Monday in regards to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 00:28:09] |
| ayush arya - Posts: 42 |
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ok that must be by mistake. i am not a professional. i remember indicating as non-professional on the forms.. so not sure why does my profile is showing as professional.. ok great. thank you |
| [2021-07-12 13:24:14] |
| SC Support - Posts: 2023 |
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Thank you for completing the Market Data Agreements for the CME Group Exchanges, you have been reinstated as a Non-Professional. arya4700: Cleared Professional status from user account. Please activate the CME Group Non-Professional Real-time Exchanges that you need, #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Date Time Of Last Edit: 2021-07-12 13:26:30
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