Support Board
Date/Time: Thu, 27 Feb 2025 15:59:17 +0000
Error: Tagged as professional
View Count: 582
| [2021-07-05 18:35:53] |
| User420863 - Posts: 2 |
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Hello, I am trying to switch my data from CQG to Denali and my account has been tagged as professional. I meet all the requirements for Non-professional. Can you update my account so I can complete my forms / switch to Denali data? Thank you.
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| [2021-07-06 15:28:33] |
| John - SC Support - Posts: 38230 |
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Keep in mind that in order to qualify as a Non-Professional for the CME Group, you need to have a live, funded, futures trading account. You did not enter the Clearing Firm or Account Number in the Uniform Subscriber Agreement, therefore your account is set as a Professional for the CME Group. Redo the exchange agreements at the following link and be sure to enter your Clearing Firm (or Broker) and your trading account number along with the rest of the information required: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-07 17:54:49] |
| User420863 - Posts: 2 |
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Thank you. I have done that. Please update my account. Thank you again.
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| [2021-07-07 18:46:07] |
| John - SC Support - Posts: 38230 |
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We have set your account to be a Non-Professional for the CME Group. You can now finish the setup of the Denali Exchange Data Feed starting from this point: Denali Exchange Data Feed: Activate the Exchanges: The CME Group (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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