Support Board
Date/Time: Fri, 01 Nov 2024 01:24:35 +0000
Instance: no launch
View Count: 368
| [2021-07-02 08:09:48] |
| AC109756 - Posts: 18 |
|
Hello, I am using Sierra Chart with 3 additional Instances, so 4 Charbooks to launch together. Instance number 2 has disconnected from the data feed. I close Sierra Chart, and open it again, and now Instance 2 no longer opens. I go to the SierraChart folder to launch Instance number 2 manually: D:\SierraChart\SierraChartInstance_2 >> SierraChart_64.exe It does not open. I restart the computer. And everything works, it opens with the others and is connected to the data feed. Do you have a solution? Because it happens to me twice a month. I update Sierra Chart regularly. I am connected to CQG data and I am subscribed to Denali data feed for EUREX EOBI. Do you think I can run 2 Sierra Chart to fix the instance connection or crash issue? That is: 1 Sierra Chart using CQG to start trades, and 1 Sierra Chart connected to the SC Data - All Services data to use EUREX EOBI Denali, with multiple instances for it? Or that it does not come from the flows at all but from elsewhere? Thank you in advance. |
| [2021-07-02 08:24:25] |
| |
|
and now Instance 2 no longer opens. Our best conclusion, is this is caused by security software on your computer. Disable that security software. Or receive technical help from the developer of that software to resolve the problem. This is not a Sierra Chart specific issue. Or remove that security software from your computer.Do you have a solution? Because it happens to me twice a month. I update Sierra Chart regularly. You can do this: Do you think I can run 2 Sierra Chart to fix the instance connection or crash issue? That is: 1 Sierra Chart using CQG to start trades, and 1 Sierra Chart connected to the SC Data - All Services data to use EUREX EOBI Denali, with multiple instances for it? Or that it does not come from the flows at all but from elsewhere?
The instance connected to CQG will still receive the EUREX Denali data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 09:16:20] |
| AC109756 - Posts: 18 |
|
Thank you. I had put in exception the second SSD disk (SSD Sierra Chart) of the Bitdefender antivirus. Maybe a problem of firewall. |
To post a message in this thread, you need to log in with your Sierra Chart account: