Support Board
Date/Time: Thu, 27 Feb 2025 12:56:39 +0000
Can't connect to Gain Capital to verify my trading account.
View Count: 598
| [2021-07-01 09:11:29] |
| anneb - Posts: 4 |
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Hi, I upgraded my software to the latest SC version 2276 and have now not been unable to connect to the Gain data feed. So I signed up to the Denali data feed. Now at the start of the month my data is delayed and I can't connect to the Gain data feed to verify my account with them. What do I do? kind regards, annemarie message log: GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-01 02:03:24.693 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-01 02:03:24.743 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-01 02:03:24.743 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-01 02:03:24.743 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-01 02:03:24.854 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=Abertschi668. | 2021-07-01 02:03:25.053 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-01 02:03:25.163 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-01 02:03:25.163 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-01 02:03:25.163 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-01 02:03:25.164 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-01 02:03:25.164 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-01 02:03:25.164 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-01 02:03:25.164 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-01 02:03:25.164 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-01 02:03:25.178 GAIN Capital/OEC | Disconnected. | 2021-07-01 02:03:25.178 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-01 02:03:25.178 File >> Disconnect selected. | 2021-07-01 02:03:27.705 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-01 02:03:27.705 GAIN Capital/OEC | Disconnected. | 2021-07-01 02:03:27.705 |
| [2021-07-01 15:00:13] |
| John - SC Support - Posts: 38222 |
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There is no information in the log as to why the connection is not working. You will need to ask Gain Capital about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-01 19:16:57] |
| anneb - Posts: 4 |
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Hi, thanks. The connection did just work fine with my original(very old 32bit) SC version. It was after the upgrade that it stopped working. I would just roll back to that older version, but I don't have access to that info as I am traveling in Europe, using my laptop. All my original data is on my desktop system in the States. I added the Denali datafeed 2-days ago as a possible work around, as I'm on the road and I don't have time to troubleshoot this problem. Could you possibly extend my real time data feed access through July, as I only had 2 days of real time data feed, so when I get back to the States I can figure out what is going on (or just go back to the previously working version). I would really appreciate your help. Thanks. |
| [2021-07-01 19:47:39] |
| Sierra_Chart Engineering - Posts: 18584 |
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Definitely the issue is not due to the version you are running. Make sure the username and password for Gain Capital is properly entered in: Global Settings >> Data/Trade Service Settings And that the proper Server is set. The log above shows you are connecting to the simulation server and not the production server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-01 19:47:48
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| [2021-07-02 10:40:50] |
| anneb - Posts: 4 |
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Hi, thanks for your suggestions. Already tried all of these, including switching to their production servers. No luck! Well, it is really my fault - I should have tested this before I left. What if I canceled my new Denali subscription and then signed up again. This should give me to the end of July. Would that work? It's brute force - but at least it would get me up and running again. Sorry for taking your time, and thanks for your help. |
| [2021-07-02 14:16:33] |
| anneb - Posts: 4 |
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Hi, found the problem. It's not my password, but my username that is off by a Capital letter. Sorry for bothering you with this and thanks for your support. |
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