Support Board
Date/Time: Thu, 27 Feb 2025 13:01:58 +0000
Post From: Can't connect to Gain Capital to verify my trading account.
| [2021-07-01 09:11:29] |
| anneb - Posts: 4 |
|
Hi, I upgraded my software to the latest SC version 2276 and have now not been unable to connect to the Gain data feed. So I signed up to the Denali data feed. Now at the start of the month my data is delayed and I can't connect to the Gain data feed to verify my account with them. What do I do? kind regards, annemarie message log: GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-01 02:03:24.693 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-01 02:03:24.743 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-01 02:03:24.743 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-01 02:03:24.743 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-01 02:03:24.854 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=Abertschi668. | 2021-07-01 02:03:25.053 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-01 02:03:25.163 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-01 02:03:25.163 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-01 02:03:25.163 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-01 02:03:25.164 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-01 02:03:25.164 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-01 02:03:25.164 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-01 02:03:25.164 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-01 02:03:25.164 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-01 02:03:25.178 GAIN Capital/OEC | Disconnected. | 2021-07-01 02:03:25.178 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-01 02:03:25.178 File >> Disconnect selected. | 2021-07-01 02:03:27.705 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-01 02:03:27.705 GAIN Capital/OEC | Disconnected. | 2021-07-01 02:03:27.705 |