Support Board
Date/Time: Thu, 27 Feb 2025 13:15:31 +0000
v2215 Working Until June 30th 3:30am - Upgrade to v2282 Does Not Fix
View Count: 482
| [2021-06-30 15:25:10] |
| User99582 - Posts: 8 |
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Hello, My data updates have stopped since the title in the subject - June 30th 3:30am. Used instructions to upgrade to v2282, no live data still. Plan is current and paid on Service Package 3. Please assist. |
| [2021-06-30 18:40:27] |
| John - SC Support - Posts: 38222 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 21:33:13] |
| User99582 - Posts: 8 |
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Thanks for your reply, it seems now that v2215/v2282 is working fine now. Appreciate the help, issue is resolved. |
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