Support Board
Date/Time: Thu, 27 Feb 2025 18:55:13 +0000
Delayed Data / AMP Futures account verification
View Count: 814
| [2021-06-07 02:26:15] |
| User548482 - Posts: 4 |
|
I have tried both the "easy way", AMP Verification, and Global Settings / Data Trade Settings route to verify my account to receive real time data. Both my SC and Data are paid for with balance and time to spare. Please let me know what the next steps are to get real time data. I have had this acct since January and this is the first time I am experiencing this issue. Have checked support boards. Thank you.
|
Private File Attachment Deleted. |
| [2021-06-07 05:00:39] |
| |
|
We have temporarily activated your account for real-time data and we are looking into this Monday morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-16 12:31:40] |
| pampolpops - Posts: 12 |
|
Hello, I am suddenly also experiencing this issue, same broker
|
| [2021-07-16 18:29:44] |
| Sierra_Chart Engineering - Posts: 18586 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: