Support Board
Date/Time: Mon, 17 Mar 2025 01:23:47 +0000
Issue CQG Eurex connection
View Count: 2439
| [2021-06-01 16:43:01] |
| User904304 - Posts: 5 |
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Hello support team, since this afternoon european time i have problems with the Eurex data connection. See attachments. Please check Best regards Michael |
 Log_File.txt - Attached On 2021-06-01 16:37:15 UTC - Size: 42.01 KB - 350 views  screenshot.PNG / V - Attached On 2021-06-01 16:37:21 UTC - Size: 6.52 KB - 279 views |
| [2021-06-01 17:41:33] |
| John - SC Support - Posts: 38678 |
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Please check with your broker to ensure that you are still setup to get the EUREX data from CQG. Those particular errors are typically caused when you are not setup to get the data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 18:40:17] |
| User904304 - Posts: 5 |
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Hello John, my broker says it's a SC issue. See the message from the broker... Broker: „Nothing has changed with your CQG username. You are still enabled with Eurex. You can test here. m.cqg.com." I'm able to connect with CQG |
| [2021-06-01 18:54:47] |
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We have contacted CQG about this. It relates to a change to remove EUREX data for Sierra Chart users since we do require that comes from our Denali Exchange Data Feed now, but it was not the understanding that users would still get billed for the exchange fee. We will get this resolved as quickly as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-02 06:29:10] |
| User904304 - Posts: 5 |
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It seems problem is fixed. It works again.
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| [2021-08-16 07:17:03] |
| User838610 - Posts: 23 |
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Hello, I have the same problem i don't have any DATA feed for Eurex, How can we resolved it ? I join a screenshot.
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| No DATA EUREX.png / V - Attached On 2021-08-16 07:16:48 UTC - Size: 298.88 KB - 314 views |
| [2021-08-16 07:43:11] |
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First thing to do, is to update Sierra Chart to the current version: Software Download: Fast Update And then refer to: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy For now we are going to set your Service Package to the highest package for 30 days, at no cost. This will give you access to the EUREX data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-16 07:43:19
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| [2021-08-16 08:10:34] |
| User838610 - Posts: 23 |
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Ok, thanks a lot. I am currently at CQG services at ninja brokerage . For the next month i need to pay denali data feed to have EUREX data ?
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| [2021-08-16 08:29:29] |
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You do need to at least have Sierra Chart Service Package 11 in your case which is 10 USD per month more. You are not obligated though to pay the EUREX exchange fee. You can still receive the real-time EUREX data from CQG but the Denali Data Feed will provide the best EUREX data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-16 08:29:54
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| [2021-09-06 08:46:26] |
| User838610 - Posts: 23 |
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Hello, i have a problem with the data feed SC - DATA all services it's doesn't work. I joined a screenshot.
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| PB SC data.png / V - Attached On 2021-09-06 08:45:38 UTC - Size: 216.4 KB - 222 views Attachment Deleted. |
| [2021-09-06 14:29:21] |
| John - SC Support - Posts: 38678 |
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The image you provided is showing data from July 20, 2021. Do you not have any data more recent than that in your chart? Is this the issue you are having?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-07 09:27:43] |
| User838610 - Posts: 23 |
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No, I don't have any data on my chart and DOM with SC all data services. Can u activate it ?
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| [2021-09-07 14:47:14] |
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Update Sierra Chart to the current version following these instructions: Software Download: Fast Update If you have a further issue, tell us the symbol and follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-09 12:00:19] |
| User838610 - Posts: 23 |
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It's still doesn't work, maybe cause i didn't subscribe to the Denali data feed ?
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| [2021-09-09 12:19:35] |
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No that is not the problem if you require just delayed data. Update Sierra Chart to the current version. Instructions: Software Download: Fast Update Open a chart for one symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-09 12:19:47
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| [2021-09-16 07:19:37] |
| User838610 - Posts: 23 |
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Hello, since my last post it's still doesn't work, i already paid for the denali feed, but the SC data data feed doesn't work. I Join a screenshot of error messsage log.
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| PB sierra message log 1.png / V - Attached On 2021-09-16 07:03:48 UTC - Size: 50.88 KB - 186 views PB sierra message log 2.png / V - Attached On 2021-09-16 07:04:09 UTC - Size: 73.03 KB - 187 views PB sierra message log 3.png / V - Attached On 2021-09-16 07:04:26 UTC - Size: 73.05 KB - 191 views |
| [2021-09-16 10:03:25] |
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You are not using the correct symbols. Follow the instructions here to translate the symbols: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-28 11:50:59] |
| User838610 - Posts: 23 |
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Hello i don't have any Eurex data's can you tell me why ? ( i joined a screenshot )
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| [2021-09-28 11:53:07] |
| User838610 - Posts: 23 |
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i joined the screenshot of the other post
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| pb eurex.png / V - Attached On 2021-09-28 11:52:44 UTC - Size: 15.37 KB - 221 views Attachment Deleted. |
| [2021-09-28 15:49:37] |
| John - SC Support - Posts: 38678 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-29 14:06:16] |
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Regarding post #19, update Sierra Chart to the current version following these instructions: Software Download: Fast Update The error most likely is related to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-20 06:23:26] |
| User838610 - Posts: 23 |
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Hello, every months i have a problem with the eurex datas... i join a screenshot.
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| pb data eurex sierra.png / V - Attached On 2021-10-20 06:23:16 UTC - Size: 132.28 KB - 187 views |
| [2021-10-20 14:40:46] |
| John - SC Support - Posts: 38678 |
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Our servers are showing that your Current Selected Service is set to Rithmic. If this is correct, then at least one reason for the error is that it is the wrong symbol. Select Edit >> Translate Symbols to Current Service to set your symbols to the correct ones for the currently selected service. Also, since the service is set to Rithmic, it means that you are using the old Bridge program, which is no longer being supported. It may still work, but once you update to a current release it will not work anymore. Therefore, we recommend you update to the newer Rithmic connection. To do this, follow these instructions: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-03 14:21:50] |
| User838610 - Posts: 23 |
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Hello, i paid denaly data feed but i don't have any data in simulation mode when i used : SC-data all services.
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