Support Board
Date/Time: Wed, 26 Feb 2025 21:42:43 +0000
Bats data feed not updating despite reconnecting several times.
View Count: 517
| [2021-05-25 16:35:54] |
| UserCD - Posts: 11 |
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I subscribed to BATS and have since only received one days data, Today I reset connection and received data which promptly stopped updating, Then reset connection several times but to no avail. I did report this yesterday to bar charts but they responded with a file of tick data that was sent to me and suggested I speak with my ISV i.e. SC. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=51322 |
| [2021-05-25 17:08:19] |
| John - SC Support - Posts: 38218 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-26 14:38:01] |
| UserCD - Posts: 11 |
|
Log as requested - disconnected and then reconnected as required and received data to bring SPY chart up to current time and then nothing - CD. ********************************************************************************************************************* Software version: 2253 64-bit | 2021-05-26 09:58:44.836 Primary Thread ID: 40324 | 2021-05-26 09:58:44.836 Usage end date: 2022-01-02 | 2021-05-26 09:58:44.836 Enabled for: Advanced Features 2. | 2021-05-26 09:58:44.836 Enabled for: Sierra Chart Historical Data Service. | 2021-05-26 09:58:44.836 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-05-26 09:58:44.836 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-26 09:58:44.836 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-26 09:58:44.836 Enabled for exchange: BATS | 2021-05-26 09:58:44.836 Enabled for exchange: Euronext Equities Delayed | 2021-05-26 09:58:44.836 Enabled for exchange2: CME | 2021-05-26 09:58:44.836 Enabled for exchange2: CBOT (Trading Account Required) | 2021-05-26 09:58:44.836 Enabled for exchange2: COMEX (Trading Account Required) | 2021-05-26 09:58:44.836 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-05-26 09:58:44.836 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-26 09:58:44.836 Current selected Data/Trading service: DTC - Sub Instance | 2021-05-26 09:58:44.836 Custom symbol settings values: enabled | 2021-05-26 09:58:44.836 Chart Update Interval: 50 | 2021-05-26 09:58:44.836 Intraday Data Storage Time Unit: 0 | 2021-05-26 09:58:44.836 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2021-05-26 09:58:44.836 2021-05-26 08:58:44 Local computer time in UTC | 2021-05-26 09:58:44.836 2021-05-26 09:58:44 Local computer time in SC Time Zone | 2021-05-26 09:58:44.836 2021-05-25 14:37:21 Server time in UTC | 2021-05-26 09:58:44.836 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-26 09:58:44.836 Program path: C:\SierraChart\SierraChartInstance_2\ | 2021-05-26 09:58:44.836 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2021-05-26 09:58:44.836 OS Version Number: 10.0 | 2021-05-26 09:58:44.837 Locale Setting: C | 2021-05-26 09:58:44.837 DLLs: BetterMomentum1_1_64.dll, BetterMomentum2_1_64.dll, BrettJohnsonsStandardToolKit_64.dll, chartdir60.dll, chartdir60_64.dll, COT_64.dll, DBsync7B.dll, DBsync7B_2158_64.dll, DBsync7B_64.dll, DBsync7C.dll, DBsync7C_2158_64.dll, DBsync7C_64.dll, DT_LocalsSuite.dll, DT_LocalsSuiteFeb04_64.dll, DT_LocalsSuiteFeb08_64.dll, DT_LocalsSuiteJan23_64.dll, DT_LocalsSuiteJan28_64.dll, DT_LocalsSuiteMar04_64.dll, DT_LocalsSuiteMar06_64.dll, DT_LocalsSuiteMar18_64.dll, DT_LocalsSuiteMar23_64.dll, DT_LocalsSuiteMay07_64.dll | 2021-05-26 09:58:44.838 Allowed protected custom studies: DT_LocalsSuite, OFtenIndicatorSuite, OFten_Indicators | 2021-05-26 09:58:44.838 CQG WebAPI | Connecting to the server 127.0.0.1. Port 11099 | 2021-05-26 09:58:51.151 DTC Client socket (1) | Creating socket. | 2021-05-26 09:58:51.151 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-26 09:58:51.151 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-05-26 09:58:51.151 CQG WebAPI | Network connection to server complete. | 2021-05-26 09:58:51.153 CQG WebAPI | Starting socket receive thread. | 2021-05-26 09:58:51.153 CQG WebAPI | Sending encoding request to server: Binary VLS. Compression: none | 2021-05-26 09:58:51.153 CQG WebAPI | Setting DTC encoding to Binary VLS | 2021-05-26 09:58:51.260 CQG WebAPI | Sending logon request message. | 2021-05-26 09:58:51.260 CQG WebAPI | Received logon response. | 2021-05-26 09:58:51.267 CQG WebAPI | Server Name: SC DTC Server. | 2021-05-26 09:58:51.268 CQG WebAPI | Server protocol version: 8. Client protocol version: 8 | 2021-05-26 09:58:51.268 CQG WebAPI | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2021-05-26 09:58:51.268 CQG WebAPI | Trading is supported. | 2021-05-26 09:58:51.268 CQG WebAPI | Order cancel and replace is supported. | 2021-05-26 09:58:51.268 CQG WebAPI | OCO Orders supported. | 2021-05-26 09:58:51.268 CQG WebAPI | Bracket Orders supported. | 2021-05-26 09:58:51.268 CQG WebAPI | Connected to server complete. | 2021-05-26 09:58:51.268 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 Triggering next historical data download in queue. | 2021-05-26 09:58:51.270 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 No download requests in the queue to start downloads for. | 2021-05-26 09:58:51.271 CQG WebAPI | Starting real-time market data updates for: SPY. ID: 1 Service code: equities.us | 2021-05-26 09:58:51.287 CQG WebAPI | Requesting security definition data for: SPY. ID: 1 | 2021-05-26 09:58:51.287 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPY | 2021-05-26 09:58:51.287 Added historical Intraday data request for SPY to the queue. | 2021-05-26 09:58:51.287 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2021-05-26 09:58:51.287 Triggering next historical data download in queue. | 2021-05-26 09:58:51.287 Delaying start of download for SPY | 2021-05-26 09:58:51.311 CQG WebAPI | Received security definition for symbol SPY | 2021-05-26 09:58:51.496 HD Request # 187 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2021-05-26 09:58:56.704 HD Request # 187 | Download start date-time: 2021-05-26 09:38:26.000000. File last date-time: 2021-05-26 09:38:26.297000 | 2021-05-26 09:58:56.706 HD Request # 187 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-05-26 09:58:56.706 Socket (2) | Creating socket. | 2021-05-26 09:58:56.706 Socket (2) | New receive buffer size: 5242880 | 2021-05-26 09:58:56.706 Socket (2) | Connecting to IP: 8.18.161.135. | 2021-05-26 09:58:56.706 HD Request # 187 | Setting DTC encoding to Binary VLS | 2021-05-26 09:58:57.163 HD Request # 187 | Sending historical data logon request message. | 2021-05-26 09:58:57.163 HD Request # 187 | Requesting Intraday data. Start date-time: 2021-05-26 09:38:26. Record interval: 0. Symbol: SPY | 2021-05-26 09:58:57.870 HD Request # 187 | Decompressing data. | 2021-05-26 09:58:58.111 HD Request # 187 | Receiving Intraday data for SPY starting at 2021-05-26 09:38:26.297000 | 2021-05-26 09:58:58.112 Socket (2) | CloseSocket call. | 2021-05-26 09:58:58.112 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-26 09:58:58.112 Historical data download thread signaled to stop. | 2021-05-26 09:58:58.112 HD Request # 187 | Timestamp of first Intraday data file record written: 2021-05-26 09:42:27.325000 | 2021-05-26 09:58:58.112 HD Request # 187 | Received 4 records from 2021-05-26 09:38:26.297000 to 2021-05-26 09:42:30.579000 (4.1 minutes) and wrote 3 records for SPY | 2021-05-26 09:58:58.112 HD Request # 187 | Completion time: 2s | 2021-05-26 09:58:58.113 HD Request # 187 | Intraday data download complete for SPY. Unique request ID: 342 | 2021-05-26 09:58:58.113 Removing historical data download ID 342. | 2021-05-26 09:58:58.113 Real-time Intraday chart data file updates started for SPY | 2021-05-26 09:58:58.113 Intraday chart data file opened for SPY | 2021-05-26 09:58:58.113 HD Request # 187 | Enabling Intraday chart updating for symbol. | 2021-05-26 09:58:58.113 Historical Intraday data request for SPY is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-05-26 09:58:58.113 HD Request # 187 | Download from primary service not started due to error. | 2021-05-26 09:58:58.113 Triggering next historical data download in queue. | 2021-05-26 09:58:58.113 No download requests in the queue to start downloads for. | 2021-05-26 09:58:58.113 Socket (2) | Socket gracefully closed by remote side. | 2021-05-26 09:58:58.336 Socket (2) | Closed. | 2021-05-26 09:58:58.336 File >> Disconnect selected. | 2021-05-26 15:32:32.467 CQG WebAPI | Waiting for socket receive thread to end | 2021-05-26 15:32:32.467 DTC Client socket (1) | CloseSocket call. | 2021-05-26 15:32:32.467 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-26 15:32:32.468 CQG WebAPI | Disconnected. | 2021-05-26 15:32:32.468 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-05-26 15:32:32.603 DTC Client socket (1) | Closed. | 2021-05-26 15:32:32.603 CQG WebAPI | Connecting to the server 127.0.0.1. Port 11099 | 2021-05-26 15:32:36.990 DTC Client socket (1) | Creating socket. | 2021-05-26 15:32:36.990 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-26 15:32:36.991 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-05-26 15:32:36.991 CQG WebAPI | Network connection to server complete. | 2021-05-26 15:32:36.992 CQG WebAPI | Starting socket receive thread. | 2021-05-26 15:32:36.992 CQG WebAPI | Sending encoding request to server: Binary VLS. Compression: none | 2021-05-26 15:32:36.992 CQG WebAPI | Setting DTC encoding to Binary VLS | 2021-05-26 15:32:37.077 CQG WebAPI | Sending logon request message. | 2021-05-26 15:32:37.077 CQG WebAPI | Received logon response. | 2021-05-26 15:32:37.093 CQG WebAPI | Server Name: SC DTC Server. | 2021-05-26 15:32:37.093 CQG WebAPI | Server protocol version: 8. Client protocol version: 8 | 2021-05-26 15:32:37.093 CQG WebAPI | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2021-05-26 15:32:37.093 CQG WebAPI | Trading is supported. | 2021-05-26 15:32:37.093 CQG WebAPI | Order cancel and replace is supported. | 2021-05-26 15:32:37.093 CQG WebAPI | OCO Orders supported. | 2021-05-26 15:32:37.093 CQG WebAPI | Bracket Orders supported. | 2021-05-26 15:32:37.093 CQG WebAPI | Connected to server complete. | 2021-05-26 15:32:37.093 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 Triggering next historical data download in queue. | 2021-05-26 15:32:37.095 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.095 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.095 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.096 No download requests in the queue to start downloads for. | 2021-05-26 15:32:37.096 CQG WebAPI | Starting real-time market data updates for: SPY. ID: 1 Service code: equities.us | 2021-05-26 15:32:37.130 CQG WebAPI | Requesting security definition data for: SPY. ID: 1 | 2021-05-26 15:32:37.130 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPY | 2021-05-26 15:32:37.130 Added historical Intraday data request for SPY to the queue. | 2021-05-26 15:32:37.130 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2021-05-26 15:32:37.130 Triggering next historical data download in queue. | 2021-05-26 15:32:37.130 Delaying start of download for SPY | 2021-05-26 15:32:37.137 CQG WebAPI | Received security definition for symbol SPY | 2021-05-26 15:32:37.242 HD Request # 188 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2021-05-26 15:32:42.861 HD Request # 188 | Download start date-time: 2021-05-26 09:42:30.000000. File last date-time: 2021-05-26 09:42:30.579000 | 2021-05-26 15:32:42.862 HD Request # 188 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2021-05-26 15:32:42.863 Socket (2) | Creating socket. | 2021-05-26 15:32:43.023 Socket (2) | New receive buffer size: 5242880 | 2021-05-26 15:32:43.023 Socket (2) | Connecting to IP: 8.18.161.133. | 2021-05-26 15:32:43.023 HD Request # 188 | Setting DTC encoding to Binary VLS | 2021-05-26 15:32:43.479 HD Request # 188 | Sending historical data logon request message. | 2021-05-26 15:32:43.479 HD Request # 188 | Requesting Intraday data. Start date-time: 2021-05-26 09:42:30. Record interval: 0. Symbol: SPY | 2021-05-26 15:32:59.706 HD Request # 188 | Decompressing data. | 2021-05-26 15:32:59.999 HD Request # 188 | Receiving Intraday data for SPY starting at 2021-05-26 09:42:30.579000 | 2021-05-26 15:33:00.669 HD Request # 188 | Timestamp of first Intraday data file record written: 2021-05-26 10:01:48.159000 | 2021-05-26 15:33:01.460 Socket (2) | CloseSocket call. | 2021-05-26 15:33:01.464 Historical data download thread signaled to stop. | 2021-05-26 15:33:01.464 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-26 15:33:01.464 HD Request # 188 | Received 35910 records from 2021-05-26 09:42:30.579000 to 2021-05-26 15:17:58.277000 (5.6 hours) and wrote 35909 records for SPY | 2021-05-26 15:33:01.472 HD Request # 188 | Completion time: 19s | 2021-05-26 15:33:01.472 HD Request # 188 | Intraday data download complete for SPY. Unique request ID: 344 | 2021-05-26 15:33:01.472 Removing historical data download ID 344. | 2021-05-26 15:33:01.472 Real-time Intraday chart data file updates started for SPY | 2021-05-26 15:33:01.472 Intraday chart data file opened for SPY | 2021-05-26 15:33:01.472 HD Request # 188 | Enabling Intraday chart updating for symbol. | 2021-05-26 15:33:01.472 Historical Intraday data request for SPY is discarded because a matching download is in progress and the new one is not for earlier data. | 2021-05-26 15:33:01.472 HD Request # 188 | Download from primary service not started due to error. | 2021-05-26 15:33:01.472 Triggering next historical data download in queue. | 2021-05-26 15:33:01.472 No download requests in the queue to start downloads for. | 2021-05-26 15:33:01.472 Socket (2) | Socket gracefully closed by remote side. | 2021-05-26 15:33:01.692 Socket (2) | Closed. | 2021-05-26 15:33:01.692 |
| [2021-05-26 15:32:01] |
| John - SC Support - Posts: 38218 |
|
That is the wrong symbol for the BATS data. You need to append a .BZ to the end of the symbol to get the BATS data. So for SPY, you would use SPY.BZ. What you are getting when you ask for SPY is the NYSE Arca historical data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-27 16:54:46] |
| UserCD - Posts: 11 |
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All working now thanks!
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