Support Board
Date/Time: Wed, 26 Feb 2025 13:57:01 +0000
Account cancelation
View Count: 549
| [2021-05-15 16:03:55] |
| buymaxxus - Posts: 3 |
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Hi, for now, I m not ready to create my futures account for this reason I will not use SierraCharts and data feed. PLS CLOSE MY ACCOUNT and send me confirmation (email) that my account is deleted from database. THX. BR Chris |
| [2021-05-15 23:41:54] |
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Refund has been handled and you now have 56 USD on your Services Balance. We do not delete accounts from the database. That is not possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-16 07:10:22] |
| buymaxxus - Posts: 3 |
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Ok, then the account could stay, but I want to avoid any additional charges now on my account. Pls switch all monthly payment off or send me advice what I need to do to do that. BR |
| [2021-05-17 14:27:21] |
| John - SC Support - Posts: 38172 |
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You are not setup for any automatic payments to your credit card, so there is nothing to switch off in that respect. Your account is now expired and you do not have any Usage Time available. You do have a Services Balance, therefore you need to open an Account Support Ticket to request those funds be refunded to your credit card. You will find the information for this in our Refund policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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