Support Board
Date/Time: Mon, 25 Nov 2024 22:36:34 +0000
Delayed data feed (paid service for real data feed for 35 USD)
View Count: 1516
| [2014-03-10 16:42:20] |
| User52866 - Posts: 13 |
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Dear All, I have applied for Real time data package for 35 USD (and got approved) before 1st March 2014. I am still receiving delayed data by 13 min for e.g. NQ, YM. Also Window -> Current quote window shows 0 changes. Could you help me, please? Thanks a lot. Software version: 1097 | 2014-03-10 16:56:42 Usage end date: 2014-05-01 | 2014-03-10 16:56:42 Enabled for: Sierra Chart Historical Data Service. | 2014-03-10 16:56:42 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-10 16:56:42 Enabled for: CME with exchange fee trading waiver. | 2014-03-10 16:56:42 Received 1 data feed usernames. | 2014-03-10 16:56:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-10 16:56:42 Active service: SC Forex Data (FXCM) | 2014-03-10 16:56:42 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-10 16:56:42 2014-03-10 16:56:42 Local computer clock time | 2014-03-10 16:56:42 2014-03-10 15:56:42 GMT time | 2014-03-10 16:56:42 2014-03-10 16:56:42 Time zone adjusted time | 2014-03-10 16:56:42 Time difference to server time: 46 seconds. | 2014-03-10 16:56:42 WARNING: Your computer's clock is off by 46 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-03-10 16:56:42 Program path: C:\SierraChart\ | 2014-03-10 16:56:42 Data Files path: C:\SierraChart\Data\ | 2014-03-10 16:56:42 OS Version Number: 6.2 | 2014-03-10 16:56:42 Checking for new symbol settings for scfxcm | 2014-03-10 16:56:42 Symbol settings are up-to-date for scfxcm | 2014-03-10 16:56:43 SC Forex Data (FXCM): Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-10 16:56:47 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-10 16:56:47 The network socket is connected. | 2014-03-10 16:56:48 SC Forex Data (FXCM): Connected to server. | 2014-03-10 16:56:48 SC Forex Data (FXCM): Sending logon request message. | 2014-03-10 16:56:48 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-10 16:56:48 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-10 16:56:48 SC Forex Data (FXCM) - Successfully connected. | 2014-03-10 16:56:48 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:03:10 Current selected Data/Trading service: SC Historical Data | 2014-03-10 17:04:24 Checking for new symbol settings for schd | 2014-03-10 17:04:24 SC Forex Data (FXCM): Disconnected from the server. | 2014-03-10 17:04:24 Connected to the Sierra Chart Historical Data Service. Historical Intraday data will be requested. | 2014-03-10 17:04:24 Requesting symbol settings for schd. Overwrite = on. | 2014-03-10 17:04:24 Request for symbol settings completed. | 2014-03-10 17:04:33 Processed received symbol settings | 2014-03-10 17:04:34 SC Historical Data - Starting real-time market data updates for: NQH14 | 2014-03-10 17:07:16 The SC Historical Data service does not provide real-time data. | 2014-03-10 17:07:16 HD Request # 2 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: cme | 2014-03-10 17:07:16 HD Request # 2 - Download start Date-Time: 2014-03-10 16:00:03.0 | 2014-03-10 17:07:16 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-10 17:07:16 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-10 17:07:16 The network socket is connected. | 2014-03-10 17:07:17 HD Request # 2 - Sending historical data logon request message. | 2014-03-10 17:07:17 HD Request # 2 - Requesting Intraday data. Max. days to return: 2190. Start Date-Time: 2014-03-10 15:00:03. Record interval: 0 | 2014-03-10 17:07:17 HD Request # 2 - Decompressing data. | 2014-03-10 17:07:18 HD Request # 2 - Receiving Intraday data for NQH14 starting at 2014-03-10 16:00:03 | 2014-03-10 17:07:18 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-10 16:00:04 | 2014-03-10 17:07:18 The network socket for historical data has been closed. | 2014-03-10 17:07:18 HD Request # 2 - Received 18189 records from 2014-03-10 16:00:03 to 2014-03-10 16:58:03 (58.0 minutes) and wrote 18184 records for NQH14 | 2014-03-10 17:07:18 HD Request # 2 - Intraday download COMPLETE for NQH14 | 2014-03-10 17:07:18 Real-time Intraday chart data file updates started for NQH14 | 2014-03-10 17:07:18 Date rule based rollover from NQH14 to next contract occurs at 2014-03-13 | 2014-03-10 17:07:54 Checking Intraday data file for symbol NQH14 for the date range from 2013-12-12 to 0 | 2014-03-10 17:07:54 Checking Daily data file for symbol NQH14 for the date range from 2013-12-12 to 0 | 2014-03-10 17:07:54 Symbols used for NQH14 continuous contract chart: | 2014-03-10 17:07:54 NQH14 | 2014-03-10 17:07:54 NQH14 [CB] 1 Min #1: Performing continuous futures contract back adjustment calculations. | 2014-03-10 17:07:54 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:18:45 Checking for new symbol settings for scfxcm | 2014-03-10 17:18:45 Disconnected from the Sierra Chart Historical Data Service. | 2014-03-10 17:18:45 SC Forex Data (FXCM): Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-10 17:18:45 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-10 17:18:45 Requesting symbol settings for scfxcm. Overwrite = on. | 2014-03-10 17:18:45 The network socket is connected. | 2014-03-10 17:18:45 SC Forex Data (FXCM): Connected to server. | 2014-03-10 17:18:45 SC Forex Data (FXCM): Sending logon request message. | 2014-03-10 17:18:45 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-10 17:18:46 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-10 17:18:46 SC Forex Data (FXCM) - Successfully connected. | 2014-03-10 17:18:46 SC Forex Data (FXCM) - Starting real-time market data updates for: NQH14 | 2014-03-10 17:18:46 HD Request # 3 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: fxcm | 2014-03-10 17:18:46 HD Request # 3 - Download start Date-Time: 2014-03-10 16:58:03.0 | 2014-03-10 17:18:46 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 | 2014-03-10 17:18:46 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-10 17:18:46 Real-time data for symbol NQH14 is currently unavailable. | 2014-03-10 17:18:46 The network socket is connected. | 2014-03-10 17:18:46 HD Request # 3 - Sending historical data logon request message. | 2014-03-10 17:18:46 Request for symbol settings completed. | 2014-03-10 17:18:46 Processed received symbol settings | 2014-03-10 17:18:47 HD Request # 3 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-10 15:58:03. Record interval: 0 | 2014-03-10 17:18:47 HD Request # 3 - Error downloading historical Intraday data for NQH14. Historical data file not available for symbol. | 2014-03-10 17:18:47 The network socket for historical data has been closed. | 2014-03-10 17:18:47 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-10 17:18:47 HD Request # 3 - Intraday download COMPLETE for NQH14 | 2014-03-10 17:18:47 Real-time Intraday chart data file updates started for NQH14 | 2014-03-10 17:18:47 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:23:03 File >> Disconnect selected. | 2014-03-10 17:23:13 SC Forex Data (FXCM): Disconnected from the server. | 2014-03-10 17:23:13 SC Forex Data (FXCM): Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-10 17:23:16 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-10 17:23:16 The network socket is connected. | 2014-03-10 17:23:16 SC Forex Data (FXCM): Connected to server. | 2014-03-10 17:23:16 SC Forex Data (FXCM): Sending logon request message. | 2014-03-10 17:23:16 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-10 17:23:17 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-10 17:23:17 SC Forex Data (FXCM) - Successfully connected. | 2014-03-10 17:23:17 SC Forex Data (FXCM) - Starting real-time market data updates for: NQH14 | 2014-03-10 17:23:17 HD Request # 4 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: fxcm | 2014-03-10 17:23:17 HD Request # 4 - Download start Date-Time: 2014-03-10 16:58:03.0 | 2014-03-10 17:23:17 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-10 17:23:17 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-10 17:23:17 Real-time data for symbol NQH14 is currently unavailable. | 2014-03-10 17:23:18 The network socket is connected. | 2014-03-10 17:23:18 HD Request # 4 - Sending historical data logon request message. | 2014-03-10 17:23:18 HD Request # 4 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-10 15:58:03. Record interval: 0 | 2014-03-10 17:23:18 HD Request # 4 - Error downloading historical Intraday data for NQH14. Historical data file not available for symbol. | 2014-03-10 17:23:18 The network socket for historical data has been closed. | 2014-03-10 17:23:18 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-10 17:23:18 HD Request # 4 - Intraday download COMPLETE for NQH14 | 2014-03-10 17:23:19 Real-time Intraday chart data file updates started for NQH14 | 2014-03-10 17:23:19 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:24:15 |
| [2014-03-10 17:12:45] |
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Please refer to this section here about accessing CME futures data in real-time: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-11 15:45:45] |
| User52866 - Posts: 13 |
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Thank you a lot. I did following: 1) Installed 2 copies of SC - one for trading set up with Interactive Brokers, one for data service provided by SC. Now I hesitate whether to select SC Historical data (delayed and no market depth) or SC Forex Data (this one doesn't provide futures data)? 2) Set up administrator level of operating both installations 3) Set up data sourcing - symbol [R] in version, where is IB trading set up I still see delayed data for futures and no market depth. Please advice me. Thanks |
| [2014-03-11 17:20:38] |
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To access the Sierra Chart Real-time CME data, you do not have to do any of the steps you listed. You only need to run one copy of Sierra Chart connected to Interactive Brokers. Follow through the instructions beginning with step 11 here: http://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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