Support Board
Date/Time: Mon, 25 Nov 2024 22:25:09 +0000
Post From: Delayed data feed (paid service for real data feed for 35 USD)
| [2014-03-10 16:42:20] |
| User52866 - Posts: 13 |
|
Dear All, I have applied for Real time data package for 35 USD (and got approved) before 1st March 2014. I am still receiving delayed data by 13 min for e.g. NQ, YM. Also Window -> Current quote window shows 0 changes. Could you help me, please? Thanks a lot. Software version: 1097 | 2014-03-10 16:56:42 Usage end date: 2014-05-01 | 2014-03-10 16:56:42 Enabled for: Sierra Chart Historical Data Service. | 2014-03-10 16:56:42 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-03-10 16:56:42 Enabled for: CME with exchange fee trading waiver. | 2014-03-10 16:56:42 Received 1 data feed usernames. | 2014-03-10 16:56:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-10 16:56:42 Active service: SC Forex Data (FXCM) | 2014-03-10 16:56:42 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-03-10 16:56:42 2014-03-10 16:56:42 Local computer clock time | 2014-03-10 16:56:42 2014-03-10 15:56:42 GMT time | 2014-03-10 16:56:42 2014-03-10 16:56:42 Time zone adjusted time | 2014-03-10 16:56:42 Time difference to server time: 46 seconds. | 2014-03-10 16:56:42 WARNING: Your computer's clock is off by 46 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2014-03-10 16:56:42 Program path: C:\SierraChart\ | 2014-03-10 16:56:42 Data Files path: C:\SierraChart\Data\ | 2014-03-10 16:56:42 OS Version Number: 6.2 | 2014-03-10 16:56:42 Checking for new symbol settings for scfxcm | 2014-03-10 16:56:42 Symbol settings are up-to-date for scfxcm | 2014-03-10 16:56:43 SC Forex Data (FXCM): Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-10 16:56:47 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-10 16:56:47 The network socket is connected. | 2014-03-10 16:56:48 SC Forex Data (FXCM): Connected to server. | 2014-03-10 16:56:48 SC Forex Data (FXCM): Sending logon request message. | 2014-03-10 16:56:48 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-10 16:56:48 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-10 16:56:48 SC Forex Data (FXCM) - Successfully connected. | 2014-03-10 16:56:48 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:03:10 Current selected Data/Trading service: SC Historical Data | 2014-03-10 17:04:24 Checking for new symbol settings for schd | 2014-03-10 17:04:24 SC Forex Data (FXCM): Disconnected from the server. | 2014-03-10 17:04:24 Connected to the Sierra Chart Historical Data Service. Historical Intraday data will be requested. | 2014-03-10 17:04:24 Requesting symbol settings for schd. Overwrite = on. | 2014-03-10 17:04:24 Request for symbol settings completed. | 2014-03-10 17:04:33 Processed received symbol settings | 2014-03-10 17:04:34 SC Historical Data - Starting real-time market data updates for: NQH14 | 2014-03-10 17:07:16 The SC Historical Data service does not provide real-time data. | 2014-03-10 17:07:16 HD Request # 2 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: cme | 2014-03-10 17:07:16 HD Request # 2 - Download start Date-Time: 2014-03-10 16:00:03.0 | 2014-03-10 17:07:16 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-10 17:07:16 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-10 17:07:16 The network socket is connected. | 2014-03-10 17:07:17 HD Request # 2 - Sending historical data logon request message. | 2014-03-10 17:07:17 HD Request # 2 - Requesting Intraday data. Max. days to return: 2190. Start Date-Time: 2014-03-10 15:00:03. Record interval: 0 | 2014-03-10 17:07:17 HD Request # 2 - Decompressing data. | 2014-03-10 17:07:18 HD Request # 2 - Receiving Intraday data for NQH14 starting at 2014-03-10 16:00:03 | 2014-03-10 17:07:18 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-10 16:00:04 | 2014-03-10 17:07:18 The network socket for historical data has been closed. | 2014-03-10 17:07:18 HD Request # 2 - Received 18189 records from 2014-03-10 16:00:03 to 2014-03-10 16:58:03 (58.0 minutes) and wrote 18184 records for NQH14 | 2014-03-10 17:07:18 HD Request # 2 - Intraday download COMPLETE for NQH14 | 2014-03-10 17:07:18 Real-time Intraday chart data file updates started for NQH14 | 2014-03-10 17:07:18 Date rule based rollover from NQH14 to next contract occurs at 2014-03-13 | 2014-03-10 17:07:54 Checking Intraday data file for symbol NQH14 for the date range from 2013-12-12 to 0 | 2014-03-10 17:07:54 Checking Daily data file for symbol NQH14 for the date range from 2013-12-12 to 0 | 2014-03-10 17:07:54 Symbols used for NQH14 continuous contract chart: | 2014-03-10 17:07:54 NQH14 | 2014-03-10 17:07:54 NQH14 [CB] 1 Min #1: Performing continuous futures contract back adjustment calculations. | 2014-03-10 17:07:54 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:18:45 Checking for new symbol settings for scfxcm | 2014-03-10 17:18:45 Disconnected from the Sierra Chart Historical Data Service. | 2014-03-10 17:18:45 SC Forex Data (FXCM): Connecting to the server ds5.sierracharts.com. Port 443 | 2014-03-10 17:18:45 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-10 17:18:45 Requesting symbol settings for scfxcm. Overwrite = on. | 2014-03-10 17:18:45 The network socket is connected. | 2014-03-10 17:18:45 SC Forex Data (FXCM): Connected to server. | 2014-03-10 17:18:45 SC Forex Data (FXCM): Sending logon request message. | 2014-03-10 17:18:45 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-10 17:18:46 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-10 17:18:46 SC Forex Data (FXCM) - Successfully connected. | 2014-03-10 17:18:46 SC Forex Data (FXCM) - Starting real-time market data updates for: NQH14 | 2014-03-10 17:18:46 HD Request # 3 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: fxcm | 2014-03-10 17:18:46 HD Request # 3 - Download start Date-Time: 2014-03-10 16:58:03.0 | 2014-03-10 17:18:46 HD Request # 3 - Using server: ds3.sierracharts.com port 10149 | 2014-03-10 17:18:46 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-10 17:18:46 Real-time data for symbol NQH14 is currently unavailable. | 2014-03-10 17:18:46 The network socket is connected. | 2014-03-10 17:18:46 HD Request # 3 - Sending historical data logon request message. | 2014-03-10 17:18:46 Request for symbol settings completed. | 2014-03-10 17:18:46 Processed received symbol settings | 2014-03-10 17:18:47 HD Request # 3 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-10 15:58:03. Record interval: 0 | 2014-03-10 17:18:47 HD Request # 3 - Error downloading historical Intraday data for NQH14. Historical data file not available for symbol. | 2014-03-10 17:18:47 The network socket for historical data has been closed. | 2014-03-10 17:18:47 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-10 17:18:47 HD Request # 3 - Intraday download COMPLETE for NQH14 | 2014-03-10 17:18:47 Real-time Intraday chart data file updates started for NQH14 | 2014-03-10 17:18:47 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:23:03 File >> Disconnect selected. | 2014-03-10 17:23:13 SC Forex Data (FXCM): Disconnected from the server. | 2014-03-10 17:23:13 SC Forex Data (FXCM): Connecting to the server ds4.sierracharts.com. Port 443 | 2014-03-10 17:23:16 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-10 17:23:16 The network socket is connected. | 2014-03-10 17:23:16 SC Forex Data (FXCM): Connected to server. | 2014-03-10 17:23:16 SC Forex Data (FXCM): Sending logon request message. | 2014-03-10 17:23:16 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-03-10 17:23:17 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-10 17:23:17 SC Forex Data (FXCM) - Successfully connected. | 2014-03-10 17:23:17 SC Forex Data (FXCM) - Starting real-time market data updates for: NQH14 | 2014-03-10 17:23:17 HD Request # 4 - Downloading Intraday chart data for NQH14 to the file NQH14.scid. Service: fxcm | 2014-03-10 17:23:17 HD Request # 4 - Download start Date-Time: 2014-03-10 16:58:03.0 | 2014-03-10 17:23:17 HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2014-03-10 17:23:17 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-10 17:23:17 Real-time data for symbol NQH14 is currently unavailable. | 2014-03-10 17:23:18 The network socket is connected. | 2014-03-10 17:23:18 HD Request # 4 - Sending historical data logon request message. | 2014-03-10 17:23:18 HD Request # 4 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-03-10 15:58:03. Record interval: 0 | 2014-03-10 17:23:18 HD Request # 4 - Error downloading historical Intraday data for NQH14. Historical data file not available for symbol. | 2014-03-10 17:23:18 The network socket for historical data has been closed. | 2014-03-10 17:23:18 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH14 | 2014-03-10 17:23:18 HD Request # 4 - Intraday download COMPLETE for NQH14 | 2014-03-10 17:23:19 Real-time Intraday chart data file updates started for NQH14 | 2014-03-10 17:23:19 Current selected Data/Trading service: SC Forex Data (FXCM) | 2014-03-10 17:24:15 |