Support Board
Date/Time: Tue, 25 Feb 2025 20:07:03 +0000
rEMOTE ASSISTENCE
View Count: 464
| [2021-04-22 16:09:47] |
| Yeager - Posts: 131 |
|
Hi, I would like to book a remote assistence session please? I cant even post my logs here as it frezes my chrome broswer. Since upgrading to denali data feed, I have issues with speed. I am only using 40% CPU however. I have my server port 443 enabled and my intraday time set to 1min. Still lagging. My ServerSendBufferSizeInBytes is consistently too large in 4 digits. Please help with a remote assistance call. . Best Tim |
| [2021-04-22 16:24:26] |
| Sierra_Chart Engineering - Posts: 18564 |
|
We want to see the Message Log showing those heartbeat messages. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also, we do not have the ability to solve network connectivity issues, assuming there is one. We want to see the log first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-22 16:25:43] |
| Sierra_Chart Engineering - Posts: 18564 |
|
And another thing we notice is that you would be receiving 10 minute delayed data for the following reason: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-22 16:25:59
|
| [2021-04-22 17:14:41] |
| Yeager - Posts: 131 |
|
Connected to live data just now. Still getting serversendbuffersizeinbytes 5649 and higher
|
| [2021-04-22 18:11:52] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Based upon what we see, you still would be receiving delayed CME data. Who is your futures broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-23 01:56:18
|
To post a message in this thread, you need to log in with your Sierra Chart account: