Support Board
Date/Time: Tue, 25 Feb 2025 21:55:28 +0000
Historical Date using CQG Data and WHS as Broker
View Count: 1075
| [2021-04-15 07:53:07] |
| Multi25 - Posts: 6 |
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Hello, I'm getting an error message when opening a Chart regarding historical data. Only the realtime data is displayed. I have read through the Topics regarding the Denali Data feed and also a Thread that seemed to cover my Problems: CQG Data Issue error message attached I have contacted my Broker WHS and asked if the issue can be solved as described in the Thread above. I got the answer that trading without the Services I am paying for (10 Euro CQG and 20 Euro Eurex fee) is not possible. So my question is: Does this mean that my settup with Sierra Chart and CQG is no longer possible unless I am willing to pay the fees (10$ Denali +25$ Eurex to Sierra Chart and 10€ CQG +20€ Eurex to WHS) twice? Is it possible to recieve the hitorical Data from Denali (by paying 10/month) and leave the rest the way it is? Thank you |
| [2021-04-15 14:33:28] |
| John - SC Support - Posts: 38171 |
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One thing we need to point out is that there will be an upcoming change such that you will need to get the EUREX data through us (Sierra Chart). Therefore, we recommend changing to getting all your data from us, so you do not have to worry about the historical data issue. With regards to WHS stating that it is not possible to not pay for the data from CQG, all we can tell you is that we know other brokers that are able to do this. They are able to setup their customers with CQG and not have to pay for the data to CQG. In order to setup the Denali Exchange Data Feed, follow these instructions for the CME Group first: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Then follow these instructions to also setup the EUREX data: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_EUREX For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-16 07:50:48] |
| Multi25 - Posts: 6 |
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I would't mind getting all data from Sierra Chart. Still the Problem remains how order Routing is done. I still don't quite understand which fee is doing what… The Exchange Fee you are billing in conjunction with the Denali Data feed, is that the Eurex fee (20Euro) my Broker is Billing? Can the realtime data be also provided from Sierra Chart? My Goal is to have as much services as possible from one Provider. I am not married to WHS. I undertsand that you also offer an order Routing Service. The Brokers required however seem not to be active on the european market. I have contacted tradeprofutures, and at least it seems to be possible to open an account from Germany. Do you know of, or can you recomemnd a broker, which offers a Futures account that works with Sierra Chart Order Routing and has a european branch? |
| [2021-04-16 14:32:36] |
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Regarding this: With regards to WHS stating that it is not possible to not pay for the data from CQG We have arranged with CQG, for them to not even offer the EUREX option effective May 1 for Sierra Chart users. So you should not even have to contact your broker about this to cancel the EUREX exchange through them at the end of April, but you need to do so anyway just to be safe.. The order routing will still be done through CQG. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services The Exchange Fee you are billing in conjunction with the Denali Data feed, is that the Eurex fee (20Euro) my Broker is Billing? Yes.Can the realtime data be also provided from Sierra Chart? Yes.I undertsand that you also offer an order Routing Service. The Brokers required however seem not to be active on the european market.
In your case you would not be using the Sierra Chart Order Routing Service. You would continue to use CQG being you need to trade EUREX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-16 14:33:13
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| [2021-04-16 16:13:11] |
| Multi25 - Posts: 6 |
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Ok, thank you, I (almost) get it. If I do this the way you recommend (canceling Eurex with WHS and subsribing the Denali feed), where is the realtime data coming from, CQG or Sierra Chart (the Denali feed)? |
| [2021-04-16 19:26:13] |
| John - SC Support - Posts: 38171 |
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The real-time data is coming from the Denali Exchange Data Feed, which is from Sierra Chart. You would then be using CQG for your order routing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-20 08:24:55] |
| Multi25 - Posts: 6 |
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I have talked to my broker again. I've been told that, from a legal point, it is not possible for WHS to allow future trading without providing Realtime Data. This is not final yet, but I may have to change the broker. It seems to be possible to open a Futures account from germany with one of the US Brokers like AMP or tradeprofutures. I would assume you know the pro's and con's about the different Providers. AMP for example, has a european branch, but on their (AMP Global) Website Sierra Chart does not appear as possible platform, while it does appear on US AMP Website. If want to be able to use the Sierra Chart order Routing, which broker does it have to be? AMP is not on the list of possible brokers for Sierra Chart order Routing. Do you know of customers from Europe using Sierra Chart with one of the common US Firms? |
| [2021-04-20 14:24:35] |
| John - SC Support - Posts: 38171 |
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You are correct, AMP does not support the Sierra Chart Order Routing Service. But, you can use AMP with order routing through CQG. If you are interested in using the Sierra Chart Order Routing Service, then you will find a partial list of brokerages at Step #2 of the Setup Instructions in the following link. You may be able to find one that you can work with: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Otherwise, we do not get into any recommendations of brokers. Other users can give you their insights. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-20 15:46:44] |
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I've been told that, from a legal point, it is not possible for WHS to allow future trading without providing Realtime Data. Yes you would need to find a different broker in this case.You would want to be using AMP in the US. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 09:18:23] |
| Multi25 - Posts: 6 |
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My Broker told me that other Customers from Germany, using Sierra Chart and CQG were able to subscribe the Denali Data Feed and keep paying the Eurex and CQG Exchange Fee to WHS. Can you confirm that this is definitely not possible?
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| [2021-04-21 14:06:20] |
| John - SC Support - Posts: 38171 |
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It is possible to use the Denali Exchange Data Feed while still paying for data to CQG. The Sierra Chart data takes precedence. But you are paying the exchange fees twice. If you are asking if you can pay for the exchange fee to CQG and then not pay it to us, then that is not possible. The only way you can do something that like is if you have what the CME Group calls Netting. This is where you are paying for your exchange fees directly to the CME and is typically just for professional traders. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 16:38:09] |
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If you are with CQG, we have made an arrangement with them that the EUREX exchange fee cannot be paid through them for Sierra Chart, effective May 2021. However, we do not know if that would change anything with how WHS bills you exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-27 09:06:32] |
| Multi25 - Posts: 6 |
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Please let me check if I fully understand the Denali Data feed issue. If I go for Package 10 with Eurex as Exchange, I am paying the Package Price plus 25$/month Eurex fee to Sierra Chart- and then I am covered regarding market Data, historical AND realtime, is this correct? AMP seems to have the option to do Order Routing only through them. Is this the Option I would go for in case of AMP? How is order routing accomplished in this case? |
| [2021-04-27 14:15:59] |
| John - SC Support - Posts: 38171 |
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If I go for Package 10 with Eurex as Exchange, I am paying the Package Price plus 25$/month Eurex fee to Sierra Chart-
and then I am covered regarding market Data, historical AND realtime, is this correct? Correct. AMP seems to have the option to do Order Routing only through them.
Is this the Option I would go for in case of AMP? Yes, this is the setup you would use with AMP. How is order routing accomplished in this case?
You would be using CQG for your order routing, as that is the service that AMP has available that we work with. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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